Microsoft Office Information Technology

CASSANDRA A. CARTER

* ******** ***

§ Binghamton, NY 13905 § Phone: 607-***-**** § *******@*******.***

AREAS OF EXPERTISE:

Facilitator/Speaker

Team and Project Leadership

Development/Implementation IT Projects

Technical/Application Support

Network and System Security

PROFESSIONAL EXPERIENCE

New York State Office of Temporary Disability Assistance – Endicott, NY

Information Technology Specialist 2006 to 2015

Designed and implemented systems to rollout/replace/install computers/servers, printers, scanners for 350+ users

Spearheaded creation of digital security procedures protecting crucial data on all agency hard drives and servers, created documentation of all systems, processes and procedures, saved agency thousands

Troubleshoot and resolve hardware, software and networking issues

Responded and completed trouble ticket/work requests in a courteous and timely manner

Designed training modules for staff and users

Nassau County Department of Social Services – Uniondale, NY

Social Welfare Examiner 2003 to 2006

Experienced Medicaid Investigator - investigated and evaluated eligibility for applicants applying for Chronic Care Medicaid

Customer Relations to applicants who need a sensitive touch while applying for services

Conducted detailed audits of financial records, business/corporate investments, legal documents such as living wills, trusts, etc

Built long lasting working relationships with Clients, Legal Staff, Executive Officers and Managers

EDUCATION

DeVry University

Bachelor of Science Technical Management Anticipated 2017

Concentration: Computer Forensics/Security

Briarcliff College – Bethpage, NY

Associate of Applied of Science in Network and Computer Technology 2001

SOFTWARE SKILLS

Applications:

Microsoft Office Suite, Norton Ghost, HTML, HTML 5, Active Directory

Systems:

Windows XP, Vista, Windows 7, Windows Server 2003,2008,Remote Access, VM Ware

Languages:

Familiar knowledge C#, VB.net, Java, Microsoft SQL

Certificates: PC Security, Creating Mobile Apps, Microsoft SQL

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