Help Desk Support, Systems Analyst, Network Administration

CHARLES BURGE

*** *. **** **. ***. A Shelby, OH 44875 • Cell: 419-***-**** • ******@*****.***

Work History

Systems Analyst I Crestline, OH

Pittsburgh Glass Works Oct 2015 to Present

Provide support and break/fix of all users and business IT equipment within a manufacturing environment.

Responsible for coordinating problem solving or project activities with Corporate IT infrastructure and applications teams

Responsible for ensuring IT system and data security within the facility.

Responsible for ensuring proper storage and backup of local company data

Coordinate management and maintenance of computer work stations and support equipment.

Interact with internal users to understand their IT issues and provide competent, effective solutions, or work with Corporate IT to provide the solution.

Work collaboratively and cooperatively with Process Engineers and Automation Engineers, seeking integrated, effective solutions to technical challenges

Inform employees of technological changes taking place within the organization

Provide local desk side support for the users within the facility and solicit Corporate IT help where required

Ensure licensing requirements are met and fulfilled

Assist in development of annual local facility IT budget.

Monitor performance and troubleshoot problems with Local Area Network, Wide Area Network, and Wireless Network. Work with Corporate IT as required to provide resolution.

Desktop Support Analyst Mount Vernon, OH

CompuCom Apr 2013 to Jul 2015

Provided desktop support for the Siemens Energy Account in Mount Vernon, Ohio, in a large, multi-user facility of over 500+ users.

Laptop / Desktop hardware and software troubleshooting and repair

Provide local desk side support for the users within the facility.

Dell Laptop and Desktop Certified

Configure and troubleshoot Outlook email clients in an Exchange environment.

Internet Help Desk II Mansfield, OH

CenturyLink Apr 2010 to Jul 2012

Provided over the phone, remote DSL internet technical support, which included home networking assistance, connection assistance and email troubleshooting.

DSL Network Troubleshooting.

Personal LAN troubleshooting.

Assist with wireless network set up.

Configure and troubleshoot email clients over POP3.

Systems Analyst Mansfield, OH

Richland County Courts Feb 2005 to Jul 2009

Provided Help Desk / Break-Fix support for a 75 user / 6 server Windows environment.

Desktop hardware and software troubleshooting.

Server hardware and software troubleshooting.

In charge of Help Desk setup, configuration and tracking of all trouble calls and inventory.

Troubleshooting printers, copiers and network infrastructure.

Provided support for court audio/video digital recording and storage network.

Education

North Central State College Mansfield, OH

Associates Degree in Computer Information Systems Jun 2003 to Jun 2006

Phi Theta Kappa Society Honors Graduate.

Software/Systems/Hardware Skills

Microsoft OS experience from Windows 98 to Windows 7, including Desktop / Laptop hardware installation, troubleshooting and repair.

Microsoft Server OS experience from Windows NT to Windows Server 2008, including hardware installation, troubleshooting and repair.

TCP/IP configuration experience over LAN and WAN environments.

A+ and Network+ Certifications.

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