Data Entry Customer Service

ARLENE COOPER

***** ******** **** ***. ***, BEDFORD HEIGHTS, OHIO 44146, H: 440-***-****

Email: ***************@*****.***

PROFILE:

A self-motivated, hard-working individual with over 12 years of experience working in a busy warehouse environment and over 5 years in an office setting. The ability to prioritize work to meet deadlines, data entry to promote inventory control and accuracy, and producing spreadsheet to keep logs. Skilled at working correctively and efficiently to complete all tasks, work independently or as part of a team, and the ability to maintain a clean and safe area.

ADDITIONAL PROFILE:

Punctual

Reliable

Time Management

Ability to grasps system operations

Ability to multi-task

Excellent organizational skills

Promote confidentiality

Problem solver

Ability to learn and take on new task

Monitoring of orders to be shipped

Assortment/Product assembly

ACCOMPLISHMENT:

Promoted from Order to Assortment Coordinator to Order Expeditor within a 2 year period.

EXPERIENCE:

ORDER EXPEDITOR 09/2015 to 07/2016

CHROMATE INDUSTRIES-WINZER CORPORATION SOLON, OHIO

Fulfilled customer orders that the pickers cannot complete due to missing parts, and any other circumstances not foreseen to complete the order on a timely basis.

Maintained a 48 hour turn around for all orders on problem belt.

Documented on the pick ticket, circumstances why an order will not go out within the allotted time frame.

Check shelves for missing parts. When unable to find parts, utilizing WDS inquiry screen, locate parts in other facilities and inform order coordinator orders (via fax or offline) what needs to be ordered to complete customer orders.

Backordered parts when necessary to expedite orders, and inform customer service.

Packed specials to complete non-stock receipts. Filed put-away sheets on a daily basis.

Worked under general supervision bringing problems to the attention of the Warehouse Manager.

ASSORTMENT COORDINATOR 08/2013 to 09/2015

CHROMATE INDUSTRIES SOLON, OH

Oversaw the planning and execution of the assortment process, kept record in Excel of opened and finished products.

Coordinated with management on appropriate assortment levels needed to sustain suitable stocking requirements for order fulfillment.

Opened assortment work orders in WDS and other required documents to fulfill the needs basis on customer orders and stocking levels.

MATERIAL HANDLER/CLERK 01/2004 to 06/2011

ADECCO (L’OREAL USA) STREETSBORO, OHIO

Picked (using a RF for bar scanning) and packing hazardous/non-hazardous materials for distribution.

Picked to light products on assembly line.

Assembled and packaged promotional products and materials for multiple salons.

Labeled full pallets of product for bulk shipment.

Maintained inventory accuracy and inventory control.

Trained temporary employees on how to pick orders efficiently.

Entered returned inventory data into their warehouse system, using SAP.

Arlene Cooper Page 2

DATA CONVERSION OPERATOR 05/2000 to 08/2002

UNITED STATES POSTAL SERVICE: CLEVELAND, OHIO

Data Entry in alpha and numeric keying and dexterity.

Examined unreadable mail ran through an automated machine via computer monitor, typing in necessary changes in a high rate of speed and accuracy in order for the mail to be dispatched in a timely manner.

Worked and operated these machines.

OCR(Optical Code Reader)

DBCS(Digital Bar Code Scanner)

SPBS(Small Parcel Bundle Sorter)

Flat Sorter

PROVIDER FILE MAINTENANCE REPRESENTATIVE 12/1998 to 05/2000

EMERALD HEALTH CLEVELAND, OHIO

Inputted and maintained medical provider’s database system files. Kept these files current and confidential according to updates received from the Provider Services Department.

Contacted medical providers to assure proper payment if problems occur in billing.

Create queries to run reports from an AS/400(Application System) database file.

EDUCATION:

CLEVELAND STATE UNIVERSITY CLEVELAND, OH

BS – Computer and Informational Science/Accounting

SKILLS:

Microsoft Word/Office/Excel

Alpha/Numeric data entry

Email/Internet literate

Knowledge of PowerPoint

WDS

SAP

Photocopying/Scanning

Filing

Pallet Jack(manual/electric)

RF scanner

Contact this candidate