Technical Support Network Security

SOUNKOUN SOUMARE

**** *********** **, ********, ** 43221 (H) 614-***-**** (C) 614-***-**** ********@*****.***

Professional Summary

Dedicated Web Designer with wide range of design styles. Sports to schools, elaborate to minimal, large or small projects.

An experienced supervisor and trainer; able to explain information clearly, recognize excellence in individuals, and inspire

team members to achieve their potential while working toward common goals.

An effective leader, skilled in enlisting the support of all team members in aligning with project and organizational goals.

Highly organized and independent; able to effectively coordinate tasks to accomplish projects with timeliness and creativity

Flexible and analytical with a keen eye for details;

Skills

HTML Supervisory/Management Skills

CSS Testing and Troubleshooting

JavaScript Test Driven Development

RUBY on RAILS Team Player

C and C++ Troubleshooting and debugging

JQuery Interaction design skills

AngularJS Cross-team trainingTeam

Bootstrap managementStrategic thinking

Heroku Self motivated

Git Online communities

MySQL

Work History

IT Supervisor 08/2010 to Current

Zenith Academy – 2261 S Hamilton rd Columbus OH 43221

Used and contributed to style guides and other design documentation to maintain coherent information and interaction

design patterns.

Conceptualized, planned and executed original designs for a wide range of website properties.

Defined new approaches to complex design problems.

Ensured network, system and data availability and integrity through preventative maintenance and upgrades.

Implemented company policies, technical procedures and standards for preserving the integrity and security of data,

reports and access.

Consistently met deadlines and requirements for all production work orders.

Recommended network security standards to management.

Monitored network performance and provided network performance statistical reports for both real-time and historical

measurements.

Trained junior members of IT team regarding network security and troubleshooting of data circuits.

Advocated for end-users to perform testing and problem analysis for server, desktop and IT infrastructure work.

Managed firewall, network monitoring and server monitoring both on- and off-site.

Proposed technical feasibility solutions for new functional designs and suggested options for performance improvement of

technical objects.

Designed and implemented new server standards for core business services.

Technical Support 05/2007 to 08/2010

Gap Inc – Columbus, OH

Evaluated and responded to incoming sales leads and requests for technical support assistance.

Provided base level IT support to non-technical personnel within the business.

Installed software, modified and repaired hardware and resolved technical issues.

Identified and solved technical issues with a variety of diagnostic tools.

Participated in various incentive programs and contests designed to support achievement of production goals.

Computer Repair 02/2005 to 05/2007

USA Trading and Shipping – Columbus, OH

Installed software and operating systems on company computers.

Resolved computer hardware and software, printing, installation, word processing, email and operating systems issues.

Built and repaired various computers.

Education

Bachelor of Science: Computer Information System 2004

Strayer University - Washington DC

Contact this candidate