IT Support Administrator / Engineer

Location:

Wake Forest, NC, 27587

Posted:

September 28, 2016

Contact this candidate

Resume:

Mashal A. Al Kirdasi

**** *********** *****

Wake Forest, North Carolina, 27587

919-***-****

*.*********@*****.***

Summary/Skills

● Strong verbal and written communication skills

● Strong Knowledge of Windows Server and Active Directory administration

● Strong knowledge of programming logic

● Expert knowledge in networking implementation and administration

● Extremely detail oriented

● Very fast learner

● Over 3 years experience supporting browser based applications

● Experience supporting applications that use SQL

● Over 3 years experience in maintaining IT operations

● Over 3 years experience with Vmware

● Over 3 years of hands on Linux experience

● Over 3 years experience with UNIX machines

● Over 3 years of experience with deployment, management, maintenance and implementation of Linux packages (primarily Fedora/RHEL/CentOS packages)

● Over 2 years experience with structured data cabling

● Experience with DOS commands and terminal commands

● Experience supporting communication technologies such as VoIP, land line systems, instant messaging protocols

● Strong knowledge of Consumer and business general electronics: computers(Windows, Chromebooks, Mac, Linux), tablets(Android, Apple, Kindle), smart phones(Android, Apple), routers, switches, firewalls, hard drives(internal, external, HDD, SSD, SATA, mSATA, IDE/PATA), telephones(land line/VoIP), computer internal components(processors, motherboards, RAM, PSU, cooling solutions), computer software(MS Office, Intuit Quickbooks, Adobe products), printers(laser jet, ink jet), digital cameras(PAS, DSLR), computer peripherals(keyboards, mice, speakers, monitors, and all subcategories) Professional Experience

Cisco Systems Inc.

7200 10 Kit Creek Rd

Morrisville, North Carolina, 27560

United States

Technical Support Engineer August 2016 September 2016

● Provide support for Smart Net Total Care Customers

● Assisted Customers through telephone calls, Emails, and Webex sessions

● Troubleshoot CSPC, SNTC Portal, and Smart Call Home issues

● Deployments in VMware environment

● Deploy CSPC and Collect data on network devices

● Use of tools such as SNMP, OSPF, SSH, and Telnet

● Work with Cisco UCS

● Deployments done from Terminal and admin shell

● CentOS image used for CSPC deployments at times

Qwik pack and ship

Computer Service and Repair

Park Place Shopping Center, 9591 Chapel Hill Rd

Morrisville, North Carolina, 27560

United States

Lead IT Technician March 2016 April 2016

● Desktop and laptop troubleshooting, repair, upgrade and maintenance

● Mobile device troubleshooting, repair, upgrade and maintenance

● Application of Linux tools and distributions for troubleshooting, security and data management

Netlever IT support

1001 Rexhill Court

Apex, North Carolina, 27502

United States

IT Consultant April 2014 March 2016

● Provide on site and remote support to business clients

● Consult with Clients about various electronics technologies

● Deploy, configure, manage, and maintain business networks

● Workstation configuration, deployment, management, and maintenance

● Server configuration, deployment assistance, management, backup, and maintenance

● Local and network printer/scanner/copier/fax configuration, deployment, management, and maintenance

● Configuration and deployment of VoIP systems

● Support for Microsoft Windows XP, 7, 8 and 10

● Use DOS commands in command prompt to make changes, configurations and resolve issues with Windows

● Support applications that rely on SQL databases

● Troubleshoot issues with Application SQL databases

● Application of Linux tools and distributions for troubleshooting, security and data management

● Structured data cabling and wiring

● Domain and Active Directory management

● Support laptops and mobile devices(i.e.: Apple iPhone/iPad/iTouch/iOS, Android, Windows tablets) in regards to software and hardware related issues

● Respond to help desk support tickets, telephone calls, E mails and text messages requesting support

● Responsible for full life cycle of support tickets and Client/Customer follow up

● Responding to and resolving errors generated by the 24x7 monitoring service for Client servers and workstations

● Maintain strong communication between Technicians and Clients through support ticket notes/messages, telephone calls, E mails, written reports

● Research various issues and errors to provide permanent resolution while maintaining professional documentation

● Assist medical practices with HIPAA policies to improve compliance

● Administration, support, and monitoring environment totals more than 70 servers across multiple sites for various clients

● Primary Clients include dental/medical practices, Accountants, Lawyers/Law Firm

● On call 7 Days per week including holidays at times

● Work outside of normal business hours as needed

Staples

11845 Retail Drive

Wake Forest, North Carolina, 27587

United States

Resident Technician August 2012 – May 2014

● Directly responsible for all computer software repair and diagnosis being performed

● Directly responsible for managing an online OMS work order system used for all in store and on site services being done for Clients/Customers

● Application of Linux tools and distributions for troubleshooting, security and data management

● Repair and service 7 12 computers per week average

● In home/On site computer repair, networking, and printer deployment

● Coach and train all newly hired Associates on methods to performing computer intakes, work order creation, computer repair, and Client contact and follow up

● Communicate with Clients through telephone calls and E mail about work order and computer status

● Record all events of services and actions being performed during each work order in precise detail to improve communication between Technicians

● Use DOS commands in command prompt to make changes, configurations and resolve issues with Window

● Answer Client/Customer inquiries about electronics and technology in store and over telephone calls

Education

Rocky Mount High School, North Carolina

United States

High School Diploma 2009

Certifications

● MTA : Windows Server Administration Fundamentals References:

Amjed Al Bataineh

Monolith IDS