Active Directory Technical Support

FARIS MAHSIN

*** ********* ***, ***********, ******* L5B 3Z1

647-***-**** *******@*****.***

https://ca.linkedin.com/pub/faris-mahsin/24/665/2a1

EXPERIENCE

System Administrator Dec 2015 - Aug 2016

Reefer Sales and Service Mississauga, Ontario

Installation, configuration, and upkeep of Windows servers and network components.

Management of backup systems using Veeam.

Managed Active Directory structure including DNS, DHCP, GPO, and Exchange 2010-2013.

Administration of vSphere 6 system deployments and troubleshooting.

Administrator for the Avaya PBX telephone system and Symantec anti-virus system.

Provided support for hardware and mobile devices including Android, iOS, BlackBerry.

Optimization LAN/WAN network monitoring statistics and daily health check task.

Worked and make recommendation for new IT business purchase.

Command Center Sep 2015 - Nov 2015

TD Bank-IBM Retail Refresh Project Mississauga, Ontario

Coordination with onsite IBM technician/s and technical support teams.

Monitored Hardware installation progress and tracked milestones.

Updated the Global Monitoring Reports throughout the day for each site with all details activities.

Maintained and Updated the Asset Capture Form collected for each Install/Decommission site units.

Infrastructure Engineer Dec 2008 - Apr 2015

Al Noor Hospital Abu Dhabi, U.A.E.

Reviewed, design and outsourcing plans for compliance with company IT standard projects.

Provided monitoring and administration of systems using SolarWind and HP SIM tools.

Managed backup systems using HP Data Protect and Symantec.

Administered VMWare ESX 4/5, system deployments and troubleshooting.

Supported LAN technologies using Avaya Switches 4526GT, 4548GT and Juniper firewalls 550.

Provided support for the SQL environment including SQL Server, Backup DB, and DB migration.

Data Centre racking, cabling, Installed, managed new servers and network systems

Client Support Analyst Mar 2008 - Nov 2008

Medgate Toronto, Ontario

Resolved software issues in the Medgate application, SQL database, IIS, FTP and VMware.

Provided internal support to Medgate staff for all hardware and software issues.

Escalate problems that cannot be resolved by HelpDesk team to programming/ services manager.

IT support Jun 2007 - Mar 2008

Nike Bauer Hockey Mississauga, Ontario

Ensured completion of daily backup for AS400 and Legato for windows and Exchange.

PKMS new user account setup and supported ACD, GPO’s and user share permissions.

Supported local PBX MITEL 200 phone system for add, change and monitor with ACD group.

Computer Service Technician

Getronics

Nestle. Re-imaged and customized 150+ Dell workstations GTA, Ontario Oct 2006- Dec 2006

Ministry of Transportation. Setup Epson LQ 590 firmware GTA, Ontario Jun 2006–Aug 2006

Legal Aid Ontario Project. Re-imaged Desktops/servers Ontario Province Jan 2006–June 2006

EDUCATION AND CERTIFICATION

VMware Certified Professional 5 - Data Center Virtualization Feb 2015

Microsoft MCP Certificate Windows XP Professional March 2004

Microsoft Certificate Server 2003 Active Directory, Group Policy April 2005

CompTIA A+ May 2004

Herzing College, Network Systems Technology program- Diploma Toronto 2005

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