Human Resource Customer Service
Resume:
Stefanie Gordon
******************@*******.***
Functional summary
With over ten years’ experience in a customer service industry Plus three-year human resource support to a Corporate Recruiter/ Human Resource Manager. Summary of qualifications
Customer Relations
Responsible for all international cargo bookings for Delta, Air France, Aero Mexico, Korean Air and all sister companies.
Prescreen new applicants for hire
Responsible for hiring temporary help threw Temporary Agencies. Type 50 – 55 wpm
Microsoft Suite, Adobe, PowerPoint, Excel
10.000 -13,000 alpha numeric
Telecommunications
Duties included tracking shipments for customers with concerns and questions. Making sure shipments where picked up and delivered in a timely manner. Assisted and organized relocation for new hires and their families. Employment
2013 – 2016 Staff mark (Home Depot)
Human Resource Analyst/War ranty Coordinator
Conduct employee relations investigations and fact finding. Assisted line management with MSS related training and transaction support. Assisted HR Manager in delivering Leadership Training Assist in the selection of Leadership positions
Assisted in the communication and enrollment process of employee benefits programs; Interpret and provide guidance on corporate policy and call center practices 2007 – Active Volunteer Vista AmeriCorps East Point, GA Program Coordinator
Advise specific programming areas or student organizations on program content. Advise and supervised volunteer committees, ensuring compliance with procedures and policies. Oversee program-related expenditures, revenue and evaluations. 2005 - 2007 Delta Hapeville, GA
Air Expor t Coordinator / Sales Representative
Coordinated air freight and train shipment activities between all parties and ensured that such activities adhere to corporate policies and customer requirements. Prepared documents indicating baggage, mail and freight weight, and enters shipment information into a computer database either by hand or through a hand-held scanner. Also did inventory of management software, such as posting software and procurement applications.
2003 – 2005 Right Match Atlanta, GA
Polar Air, IFF, and Kinetisu
Air Export Coordinator, Freight Import Coordinator Arrange communications between sales groups and national or international customers. Responsible for arranging shipments; preparing and confirming order approval, handling pricing information and releasing invoices.
2000 - 2002 Star Asia International Decatur, GA
Impor t Coordinator
Responsible for routing incoming and outgoing communication regarding freight shipments and transportation needs for their companies.
Assisted freight executives by answering and transferring phone calls; recording and relaying phone messages.
Processed shipping and receiving reports, entered data into spreadsheets and electronic databases. Other freight coordinator duties included stocking office equipment and supplies, filing freight and transportation documentation, distributing and sending out office shipments and acting as a front office receptionist.
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