Customer Service Part Time

Siqi Liu Cel: 647-***-****

*** ****** ****** ****, ***********, L5C 1C2 Email: *****.***@****.*******.**

SUMMARY OF QUALIFICATION

Developed excellent customer service skill through working as a receptionist and cashier

Proficient with Microsoft suite and QuickBooks

Successfully completed first and second year financial and accounting courses in University of Toronto Mississauga

Excellent organization skill shown by doing part time job and full time study and still maintain high GPA

WORK AND VOLUNTEER EXPERIENCE

Cashier – Btrust Supermarket Present

Proven ability in providing an efficient, and timely customer service

Well-versed in collecting payments from customer

Scrupulously manage drawer and counts daily cash amount

Displays patience and diplomacy in responding to and resolving customer’ needs

Precise with currency which displayed by 100% correction during work

Receptionist, July.2015 to September.2015

Shengjing Bank – LiaoNing, China

Promoted products and services to customers, including financial services, bonds, and introduced rates and risks

Processed customer’s documents and gave customer instructions on filling various forms

Guided customers to different business areas in the bank to serve their needs

Resolved conflicts or dissatisfaction of customers by explaining specific situations and solving their requirement quickly

Developed excellent communication skills because of directly facing customers and serving over 50 persons daily

Volunteer,

Tutor in UTalent-Golden Key Cultural Center Inc. Present

Motivate first year university students in management courses

Encourage students who feel dispirited and confused when facing difficulties in studies

Guide students summarize important management knowledge

Improved excellent communication skills by discussing and communicating questions and concepts with peers

Food Bank- Inside Northview Heights Secondary School 2013

Delivered food, water, or daily use to people and listen and coordinate what people needs

Handled multiple tasks through contacting with food bank staff and people for various needs

EDUCATION

Bachelor in commerce, specialist in finance September.2014 - present

University in Mississauga – City in Mississauga, ON

CGPA: 3.46

Relevant courses: Microeconomic Theory and Application, Macroeconomic Theory and Policy, Financial Accounting, Principles of Marketing, Management Accounting, and Quantitative Methods in Economics, Introduction To Corporate Finance

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