Customer Service Project Management

Ulecia Harvey

PO Box ****** • Cleveland, OH ***** • 216-***-**** • ******.**@*****.***

PROFESSIONAL SUMMARY

Project Management graduate with experience in organization, flexibility, and problem solving.

Career highlights include awarded outstanding in achievement for creating new incentive projects to be incorporated in existing forums.

PROFESSIONAL SKILLS

Administrative

Data Entry

Decision Making

Customer Service

Critical Thinking

Planning

Editing

Leadership

Communication

Project Management

Teamwork

Technical Proficiencies

Microsoft Office

Microsoft Outlook

Microsoft Publisher

Troubleshooting

ACADEMIC TRAINING

Financial Management

Operations Management

Organizational Leadership

Contracts and Procurement

Project Risk Management

Human Resources Project Management

Project Scheduling and Cost

EDUCATION

Bachelor of Science in Business Administration 8/2016

Colorado Technical University Colorado Springs, CO

Concentration: Project Management

GPA: 3.51

PROFESSIONAL EXPERIENCE

Skip Tracker 9/2013-Present

National Enterprise Systems Solon, OH

Locate individuals with defaulted balances for various clients to acquire account resolutions.

Locate and contact customers via telephone to update missing/incorrect contact information and when necessary, make arrangements to bring delinquent accounts current.

Review and validate accounts with missing/incorrect contact information.

Receptionist 5/2003-9/2012

Salvation Army Cleveland, OH

Facilitated front office, answered phones, faxed documents, and managed monthly statistics.

Provided secretarial and administrative support to management and other staff

Used computer word applications, spreadsheet, and database software to prepare reports, memos, and documents.

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