Service Customer
Resume:
Joseph Madura
*** ********** **. ***. *** Naperville IL, 60563 630-***-**** ***.******@*****.***
SUMMARY OF QUALIFICATIONS
Professional Master automotive service technician with the motivation, desire, knowledge, and skills required to diagnose and repair malfunctions in all automotive systems.
WORK EXPERIENCE
Service Tech: Honest 1 Auto- Aurora, IL
• Perfom emission diagnosis
• Perform electrical diagnosis
• watch and assist gs tech's, in performing quality inspections
• Engine removal and replacement
Journeyman Tech: Hopkins Ford Elgin, Il
June 2015- June 2016
Perform Sync updates and repairs on Sync audio systems
Perform safety recalls and computer updates
Perform engine repair and replacement
Perform dps6 clutch replacement
Perform Electrical diagnosis and repair
EP Smog Tech: Pep Boys Elgin/Fox River Grove, IL
May 2014-June 2015
Performed routine maintenance, tires, 4 wheel alignments, suspension work, electrical diagnosis, undercar diagnoses ect.
Able to work on multiple cars at one time.
Created work orders and estimated parts and labor.
Service Technician: Merlin Carpentersville, IL
March 2013-May 2014
Performed brake jobs, suspension work, alignments, electrical work, and base engine diagnosis
Served as Lead Technician when Senior Master Teach was unavailable
Assisted other technicians on Ford related questions due to my training on Ford vehicles
Service Lube Technician: Bob Rorhman Ford Schaumburg, IL
September 2012-March 2013
Performed oil changes, tire rotation, alignments, fluid exchanges, routine maintenance.
Helped auto transmission tech to diagnosis transmission issues.
R&R engines and transmissions (auto and manual)
Tech B: Pep Boys Elgin, IL
March 2011-September 2012
Performed brake jobs, suspension work, alignments, electrical work, and base engine diagnosis
Entry Level Technician: Les Mack Ford Lancaster, WI
June 2010-March 2011
Inspected vehicles upon intake
Performed diagnostics, oil changes, and light mechanical work
Assisted other technicians with problems
Manager: McDonald’s Richmond Hill, GA and Hanover Park, IL
April 2005-April 2010
Managed employees and resolved conflicts
Provided quality customer service
Handled customer complaints
Managed work schedule
EDUCATION
Richmond Hill High School Richmond Hill, GA
Graduated May of 2007
Universal Technical Institute (UTI) Glendale Heights, IL
2,000+ hours in Ford FACT Graduate Program and Ford Accelerated Credentials Training
ADDITIONAL CREDENTIALS
19 Ford Credentials:
1.Ford Basic Electrical Diagnosis,
2.Ford Electronic Systems Diagnosis,
3.Ford Noise, Vibration and Harshness Diagnosis
4.Ford Brake System Diagnosis and Repair
5.Ford Advanced Brake Systems Diagnosis and Service
6.Ford Steering and Suspension Diagnosis
7.Ford Engine Performance Theory and Operation
8.Ford Engine Performance Diagnosis and Testing
9.Ford Engine Diagnosis and Repair
10.Ford Advanced Climate Control Systems and Diagnosis
11.Ford Diesel Engine Performance Diagnosis
12.Ford 6.4L Diesel Engine Diagnosis and Service
13.Ford Manual Transmission/Transaxle Repair
14.Ford Automatic Transmission Service
15.Ford Differential & 4wd Systems Diagnosis and Repair
16.Ford 6.7 Diesel Engine Diagnosis and Service
17.Ford Hybrid Vehicle Components
18.Ford Advance EP Diagnosis
19.Drivetrain Master Technician
9 ASE Credentials:
1.G1 Maint. & light repair
2.A1 Engine Repair
3.A3 Manual Trans and 4wd
4.A4 Suspension & steering
5.A5 Breaks
6.A6 Electrical
7.A7 Heating & Air conditioning
8.A8 Engine Diagnostics
9.X1 Under car Specialist Exhaust
VOLUNTEER ACTIVITIES
Regular volunteer for The Salvation Army in St. Charles, IL
Work with youth through The Salvation Army’s Department of Youth and Family Services
Assist in the distribution of toys and meals to families at Christmas time
Help low-income seniors by fixing their cars on a pro-bono basis
AWARDS
Salvation Army Certificate of Volunteering, given in recognition for number of hours volunteered
2015 Drivetrain Master Certified Technician
**References Available Upon Request**
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