Cler ical English Language

Wr i t ing Customer and Personal Service

Reading Comprehension Speaking

Time Management Computers and Electronics

Service Orientation Administration and Management

Coordination Cri t ical Thinking

Judgment and Decision Making Education and Training Instructing Sales and Marketing

Dec 2015-Present

Prescott Valley, AZ

May 2013-Dec 2015

Prescott, AZ

Oct 2010-Jun 2012

Palestine, TX

Valerie Gibbons

Professional Summary

Highly Motivated, energetic, Detail Oriented, with 30 years of customer service experience, seeking a great career opportunity to broaden my knowlege and experience.

Skills

Experience

First-Line Supervisors of Office and Administrative Support Workers Little Dealer Little Prices

Resolve customer complaints or answer customers' questions regarding policies and procedures.

Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.

Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.

Coordinate activities with other supervisory personnel or with other work units or departments.

money handling

Parts / Warranty Administrator

Affinity RV

Customer service, Parts ordering, Phone orders, Parts recivables, filing, typing, data entry, collections, accounts recivables, coding money handling

front office administration

Magnolia Medical ( urgent care )

Use computers for various applications, such as database management or word processing.

1250 Bucky Oneill Drive, Chino Val ley, AZ 86323

acwrfg@r.postjobfree.com

Ph: 928-***-****

Jan 2008-Oct 2010

Bonham, TX

Dec 1997-Aug 2007

Bonham, TX

Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.

Create, maintain, and enter information into databases. Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced.

Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.

Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.

Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.

Schedule and confirm appointments for clients, customers, or supervisors. First-Line Supervisors of Retail Sales Workers

Shoe Department

Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.

Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers. Monitor sales activities to ensure that customers receive satisfactory service and quality goods.

Inventory stock and reorder when inventory drops to a specified level. Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.

Assign employees to specific duties.

Stock Clerks, Sales Floor

Walmart

Answer customers' questions about merchandise and advise customers on merchandise selection.

Itemize and total customer merchandise selection at checkout counter, using cash register, and accept cash or charge card for purchases. Take inventory or examine merchandise to identify items to be reordered or replenished.

Stock shelves, racks, cases, bins, and tables with new or transferred merchandise.

Stamp, attach, or change price tags on merchandise, referring to price list. Receive, open, unpack and issue sales floor merchandise. Clean display cases, shelves, and aisles.

Design and set up advertising signs and displays of merchandise on shelves, counters, or tables to attract customers and promote sales. Education

Jun 1985

Lovington, NM

Athens, TX

High School Diploma: required studies

Lovington High School

minor studies: psychology

Trinity Valley Community College

Accomplishments

Fred Pryor Seminars

Tyler Tx.

How to Deliver Exceptional customer sevice.

Winnebago Industries

Prescott Az.

customer service, coding, warranty claims.

Contact this candidate