Customer Service Manager

Che-Ron Mattison

Dayton, OH

******.********@*****.*** - 937-***-****

WORK EXPERIENCE

Lead Pharmacy Technician

CVS - Dayton, OH - April 2011 to Present

Responsibilities

Assist Pharmacist with daily tasks; Communicate with third party payers; Work production; data entry; answer multi line phones; loss prevention; customer service; operate cash register and other duties as assigned. Accomplishments

Promoted to Inventory Specialist 9/2013

Skills Used

Customer service; loss prevention; problem solving Caregiver

Home Instead Senior Care - Miamisburg, OH - June 2009 to May 2011 Responsibilities

• Assist geriatrics clients with day to day activities; Record keeping and medicine reminders Companionship, transport to and from doctor’s appointments doctor appointments Accomplishments

I learned how to be a home health care caregiver.

Skills Used

Companionship, housekeeping, med reminders

Co-Manager

DEB Shops - Miamisburg, OH - September 2006 to October 2007 Responsibilities

• Supervise 20 employees, build teams and staff training; Audits, payroll, loss prevention, scheduling; Conduct meetings and orientations

Accomplishments

was acting store manager for 6 months

Skills Used

customer service, loss prevention, inventory, floorsets EDUCATION

Associate Degree in Medical Office Administration

Fortis - Miamisburg, OH

2011 to 2012

Certificate in Medical Recptionist

Sinclair Community College - Dayton, OH

2009 to 2011

CERTIFICATIONS

national pharmacy technician certification

March 2014 to Present

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