Customer Service Management

Michael Bohn

**** ******** *****, **********, ** 18902 919-***-**** *******@*****.***

Objective

To obtain a position in a professional environment that will allow me to utilize and advance my versatile skill set.

Education

COLLEGE OF MANAGEMENT 1994 – 1999 NORTH CAROLINA STATE UNIVERSITY

Major: Business Management – Operations Management / Human Resource Management

Related coursework: Strategic Management, Labor Relations Management, Accounting, Economics, Statistics

CONTINUING EDUCATION 2014 VILLANOVA UNIVERSITY

Earned certificates in Essentials of Project Management, Masters of Project Management, PMP Prep

CONTINUING EDUCATION 2007 DELAWARE VALLEY COLLEGE

A+/Network+ Coursework

CompTIA A+ Certified

Experience

IT MANAGER YARRINGTON MILLS CORP 2003 - PRESENT

Oversaw and managed growth of IT from seven to 22 workstations.

Replaced all infrastructure to include Ethernet cables, migration from an antiquated NT network to an Exchange environment.

Source, install and maintain 15 printers ranging from tractor fed impact printers to full color laser printers.

Designed, launched and maintain new website built off of WordPress software.

Managed implementation of new telecommunications system from sourcing to installation, training and deployment.

Negotiate vendor contracts for software development, IT support and hardware acquisition, and telecommunications.

Designed and oversaw implementation of digital invoicing system.

Implemented Virtual Time Clock system to track attendance/manage payroll for all employees.

Designed and oversaw deployment/migration from Windows SBS 2008 server to Windows Server 2012 R2/Exchange 2016 environment.

OFFICE MANAGER YARRINGTON MILLS CORP 2003 – PRESENT

Oversee daily operations of office team to include all aspects of customer service, scheduling, staffing, training and shipping/invoicing all goods.

Negotiate vendor contracts for shipping and receiving.

Responsible for all aspects of accounting, to include accounts payable/receivable.

Human resource management to include hiring and retention decisions.

Skills

CompTIA A+ Certification, Microsoft Office, Exchange, Symantec Backup Exec, WordPress, Progress, Eagle DB, Virtual Time Clock

Contact this candidate