Customer Service Office

Claude T. Henry

**** ***** *****, ***** **********, Ohio 43110

917-***-****; ********@***.***

Education

DeVry University Columbus, OH Graduation: December 2014

Bachelor of Science in Network and Communications Management

GPA: 3.6 - Graduated with Honors Cum Laude

Long Island University Brooklyn, NY Graduation: December 2006

Bachelor of Arts Degree (Media Arts)

Technical Skills

Cisco Router Broadband LANs Networks: WAN, VoIP

Network Support Devices Work Stations Telecommunication

Network Operating Systems Cisco Switches Leadership

Microsoft Project Mac and Windows Installation

Windows and UNIX Windows 2000/XP Quick Leaner

Good Communicator Leadership Qualities DOS

Dedicated/Focused Network Trouble Shooting Rip 1 & 2

IGRP & EIGRP Microsoft Office Suite Trustworthy

Apple Computers Printers PC’s

Technical Projects

Assisted The William Street Church in Delaware, Ohio with implementing a better computer system and computer security measures. Installed an Office 365 email system and office 2010 Standard main applications.

PROFESSIONAL QUALIFICATIONS

5 years of experience as a Computer Hardware Technician

Highly accomplished in fixing of different types of desktop computers, laptops and motherboards

Detailed knowledge of embedded systems, computer networks as well as motherboard engineering

Hands on experience in network programming, installation and troubleshooting of LAN and WAN networks

Skilled at mounting hardware and installing software in a data center environment and computer security

Office 365 experience using Word, Excel, PowerPoint, OneNote, Outlook, Publisher, and Access.

Remarkable experience in providing Remoter Network Support

Deployment

Migration Troubleshooting

Active Directory

Work Experience

PCM Sales INC

Computer Technician May 27, 2016 to June 18,2016

Extensive computer installation and maintenance experience for Fortune 500 companies

Strong familiarity with workstation setup and computer hardware and software applications

Excellent proficiency in software packages of major clients

Superior skills in repairing peripheral computer equipment such modems, computers, routers, servers, switches, printers and scanners

Exceptional skills in installing, configuring, and maintaining hardware servers and network cables

High troubleshooting and analytical abilities

Office 365 experience using Word, Excel, PowerPoint, OneNote, Outlook, Publisher, and Access.

MicroCenter March 2016 to May 20, 2016

Computer Repair Technician

Repair company desktops, laptops, and tablets systems for repairs

Request information about software and hardware issues and documents all concerns.

Troubleshoot systems and work with customers to determine needed hardware or software changes

Break down systems, remove malfunctioning hardware, and install new parts.

Check system software and data integrity.

Perform all repairs with utmost concern

Resolve selected issues with items

Office 365 experience using Word, Excel, PowerPoint, OneNote, Outlook, Publisher, and Access.

JCPenny 2/2015 – 3-2016

Organize warehouse using electronic RF Scanner

Data entry for inventory tracking

DeVry University 9/2011 to 12/2014

Full-Time Student graduated 3.6 GPA

Network Operating Systems: Windows and UNIX

Wired, Optical & Wireless Communications

Enterprise Network Design

Enterprise Network Management

Advanced Network Security

Project Management

Hands on Central Ohio 9/2010 to 5/2011

Customer Service

Customer service provided by phone and electronically using multiple applications

Columbus Goodwill 5/2008 to 2/2009

General Work

Office management file organization

Managed incoming donations

Stacked shelves, organized clothing and store displays

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