Customer Service Data Entry
Resume:
Contact
Address
Lakeland, FL
********@*****.***
Phone
IT and Numeracy
Proficient in MS office, RPR,
MLS applications
Efficient in analytical and
numerical problem solving
techniques.
Personal Skills
Time management
Proactive and assertive
Flexible & approachable
Skills
Leadership
Problem solving
Teamwork
Responsibilities
Organizing
Planning
Management
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JANET HAMM
PROFILE
CAREER SPECIFICS
An energetic, motivated and highly dynamic person with strong working skills and a broad range of hands-on and theoretical experience ranging in many areas. Adept at providing support and developing new processes through ongoing work, defect resolution and enhancement solutions. Expert in completing demanding assignments within crucial timelines. Highly articulate, demonstrating excellent interpersonal skills. Strong management skills and methodical aptitude with an innate ability in decision-making, coordinating and synthesizing data.
Lighthouse Ministries Lakeland, FL
Receptionist
Present
Answer and forward phone calls, computer data entry, welcome and direct people coming into facility.
Coldwell Banker New Port Richey, FL
Residential Real Estate Sales
April 2015 – June 2016
Created property market analysis, presented marketing options, listing contracts and addendums. Negotiated sale contracts, sent contracts to title agencies, arranged inspections and closed sales.
Pasco County Schools New Port Richey, FL
Nutritional Services
October 2012 – October 2014
Prepared and served students meals, data entry, organized displays, cash register and inventory.
Home Manager
September 1996 - October 2012
Volunteered with Hospice, Pinellas County Schools, Pasco County Schools and Salvation Army.
Immediate Med Care and Family Doctors Largo, FL
March 1991 - September 1996
Data entry of patient information, typed various forms and letters for Doctors, scheduled in and out of office appointments and procedures, assisted with pharmacy organization and ordered prescriptions.
Dr. William Moore MD Largo, FL
September 1989 - March 1991
Prepared Humana patient referral forms per Doctors request, obtained authorization from Humana Ins., scheduled appointments for procedures, notified patients, prepared and filed medical forms.
Bob Hogue Real Estate School New Port Richey, FL
2014
Pinellas Technical College Clearwater, FL
1991
Clearwater High School Clearwater, FL
1990
Strong organizational, administrative and analytical skills.
Excellent telephone manner.
Can offer a warm & friendly greeting to visitors.
Ensuring an efficient running and operation of the Reception Desk.
Ability to communicate effectively with a wide range of customers.
Proven aptitude for dealing with customer complaints.
Commercial awareness & business acumen.
Cultivating the companies’ reputation in the market & with customers & suppliers.
Ability to involve in planning & organizing the organization’s activities to achieve targets.
Preparing and implementing strategies streamlining existing work-flows in order to increase efficiency.
Ability to produce consistently accurate work even whilst under pressure.
Ability to multi task and manage conflicting demands.
Ability to maintain confidentiality.
Fully aware of the importance of data security and relevant legislation.
Provided a stabilizing influence and promoted an excellent environment conducive to increasing efficiency, enhancing quality and strengthening financial results.
Participated and contributed equally while working in a group for projects at work.
Understanding the entire project from every group member’s point of view, explaining my thoughts on the project to the entire group making sure all of them understand it.
Ability to get on with all levels of people and possess strong relationship building skills.
Built effective personal relationships and networks within the team, which contributed towards achieving organizational and team successes.
Able to develop, coordinate, delegate and plan work activities.
Possessing the financial acumen and commercial flair needed to understand diverse market and identify potential opportunities and new clients.
Improving margins and maintaining a high quality service to clients.
Articulate and well presented.
Having the necessary drive and enthusiasm required for a tough competitive industry.
Quick learner, possess a broad range of experience, highly motivated, and have the ability to work in structured and unstructured environments and initiating career awareness and self-monitoring on my overall progress. The above details are true and accurate to the best of my knowledge. Given the opportunity, I will discharge my services to the best of your satisfaction. Communication
Dealing professionally with a wide
range of people including senior
management, executives, etc.
Employed appropriate and often
innovative solutions to increase
communication while using time
efficiently to track progress and
meet goals.
Fluency in written and spoken
English.
Expertise
Office management
Administrative support
Minute taking
Reception skills
Filing systems
Report writing
Presentations
Diary management
Interpret customer feedback
Managing Customer Data
Customer service
Listening to customers
Managing expectations
Telephone Etiquette
Sales
Market intelligence
Interest
Keeping up-to-date with the
technological developments in
customer service, management
and various other fields.
Reference Available on
Request
LEADERSHIP, PROBLEM SOLVING & RESPONSIBILITY
TEAM-WORK
ORGANIZING, PLANNING & MANAGEMENT
EDUCATION
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