Microsoft Office Customer Service

Charles Wilson

214-***-**** - *******.******.**@*****.***

OBJECTIVE

I am attempting to acquire an opportunity a technical environment where I can do my best good. Where my training, and experience will benefit my employer as well as myself.

EDUCATION

SMS InfoComm, Laptop Repair

Verion Training Systems, Laptop Repair

Eastfield College Mesquite, Texas. A+ Certification

Eastfield College Mesquite, Texas. Computer Aided Drawing and Design

U.S. Army Electronics Communication Radio Repairer Certification/Diploma (Mil-Spec) (AEA)

TECH SKILLS

Test, Install, Configure, Maintain, and Troubleshoot, Repair and Replace Personal Computer Hardware, Software and Home Networks

Cable and Sub-Assembly (IPC quality assurance certification)

Auto CAD 2D / 3D

Solidworks 3D Engineering

Linux

WORK HISTORY

02/11 - 05/14 Security Officer: Allied Barton Security Services and U.S. Security Associates.

Secure Lobby card controlled entry walkthrough and hand held metal detectors Multiple Security Posts on Site.

Facility Safety and Security Inspections and Automobile Patrols.

Software: Microsoft Windows XP - Vista and 7 - Microsoft Office - Outlook, Word, Access, Excel, PowerPoint and SharePoint-InfoPath

03/08 - 02/11 Security Officer: Local Site Roving Patrol parking lot: United Protective Services.

I used a golf cart to patrol and provide security to a 1.8 sq. mi. shopping village / parking lot.

I provided onsite real-time observation and reporting of the sites activities. I provided store owner escorts upon request.

I reported any safety, security or other property concerns in a hand written daily activity report to the property manager.

05/07 -11/07 Quality Inspector: Celestica Fulfillment for Adecco Technical Personnel.

I monitored the, programming, testing, and packaging line for the Blackberry PDA.

The fulfillment lines serviced AT&T, SPRINT, T-MOBILE and other carriers.

Software: Oracle Warehouse Management Database - Microsoft Access Database - Windows 2000

12/06 - 05/07 DSL Customer Technical support: Telvista inbound tech support.

Verizon DSL

Software: Microsoft Server 2003 - Verizon DSL Internet Apps for Customer Service

02/03 -11/05 Security Officer, 24 Hour Security: American Airlines Center.

I provided property and facility security. I monitored the facilities entrances.

I performed search procedures, controlling unauthorized items access to the facility.

I provided escorts to and from remote parking. I reported any safety, maintenance or policy problems I observed.

I monitored security systems CCTV, FIRE CONTROL via computer applications. Digital Surveillance Video Security Console

Software: Microsoft Windows CE - Windows 95 - Windows 98 and Windows XP. Microsoft Office Outlook

09/98 - 12/01 Electronics Technician 1: American Power Conversion Static Power Dallas Texas.

Quality Control Systems Test/Repair Technician: End of assembly line before shipment to customer.

I performed visual inspecting, physical testing and programming of D/C uninterruptable power supply smart ups systems.

I troubleshot and repaired PCBs from traces to components using schematics, wiring diagrams, testing tools and soldering techniques.

I created and instructed a field service technician course to improve field techs success correcting to the problems seen in the field.

Software: DOS - Windows NT - Windows 2000 - Windows 95 - Windows 98 - Lotus Notes - Adobe Acrobat - Microsoft Office 97

Access Data Base - Autocad R14 - Autocad 2000

02/97 - 09/98 Cable/Module Assembler: Pro-Staff Personnel.

I assembled the cables to become part of the UPS. I assembled fasteners of all types. I soldered various components on various printed circuit boards. I also assembled the UPS sub-assembly modules. This was accomplished through schematics, block and wiring diagrams. Manual, electric hand tools and soldering tools and techniques were utilized.

11/96 - 02/97 Machine Operator: Silicon Wafer Reclamation/Polisher: Pro-Staff Personnel.

I operated a large four head hydraulic press grinder/polisher. This reclamation procedure processed silicon wafers that failed the doping process or other spec for a new wafer for a special type chip.

I used laser caliper to determine surface smoothness, and measure wafer thickness to the ordered specification.

Software: Windows 3.0

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