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Test Cases Customer Service

Brampton, Ontario, Canada
October 08, 2016

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A proven self-motivated, result oriented QA Analyst with extensive experience in Insurance, E-Commerce and Customer order process management; consistently recognized for project delivery, critical analysis skills. Willing to work as QA Analyst in a reputed company and seeking to be a valuable team-member benefiting teams, projects, and clients.


Almost 5 years of experience in the field of IT encompassing strong QA and exposure in Property and Casualty (P&C) Insurance, Web based and Mobile applications in variety of environments under Waterfall and Agile.

Excellent understanding of Software Development Life Cycle (SDLC) QA life cycle.

Strong experience on implementing all phases of Software Testing Life Cycle (STLC) using HPALM, JIRA.

Specific testing expertise includes Functional, Regression, Integration, End to End, Database, Cross Browser and Cross Platform testing and User Acceptance testing of applications.

Experience in Insurance Domain- Concept of Risk and Types, Basic characteristics of Insurance, Principals of Insurance, Types of Insurance, and Concepts of Reinsurance.

Complete Policy lifecycle management from product definitions to underwriting, quoting, binding, endorsements, renewals, rewrite and Documents templates generated via HP Extream .

Knowledge in Billing system applying Payments, Reversals, Cancellations, Reinstate Refunds, Disbursements.

Considerable experience in Back-End Testing using SQL queries, basic knowledge of databases like SQL Server, and MS-Access.

Experience with UX/UI best practices and design concepts for software.

Experience of testing applications on wide range of Mobile handsets of different vendors which includes Apple iPhone, Samsung, Google, Windows Mobile, HTC.

Experience of testing applications on variety of Tablets like Apple iPad, Samsung Galaxy Tablets, Windows surface.

Substantial knowledge in Automation testing for web applications using Automation QTP.

Comprehensive understanding of Quality Center Defect Module, which supports the entire defect lifecycle from initial problem detection through fixing the defect and verifying the fix.

Extensive experience in coordinating testing effort, responsible for test deliverables, status reporting to management and issue escalations.

Excellent communication skills and effective presentation skills.

Strong ability to perform multiple QA tasks for high complexity system applications to meet aggressive timelines.


Defect and Configuration Management Tools

Quality Center, QTP11.0, Bugzilla, JIRA, Zephyr, Confluence

Desktop Operating Systems

Windows XP,vista,7,8 window server 2008/2003 iOS(5.x,6.0.x,7.0.x,8.0.x,9.0.),Android(2.3.x,4.0.x,4.1.x,4.2.x,4.3x,4.4.x,5.0.x,6.0.x),

Web Browsers

Firefox, Internet Explorer, Chrome, Safari, MQ explorer

Scripting Languages

VB Script, C++, SQL, ASP.Net, HTML, XML


MySQL, SQL Server, Oracle

Web Technologies

VB Script, ASP .Net, VB .Net, Java, HTML,, jSON


DELOITTE Aug 2015 -Present QA Analyst

Home Insurance based project offered to User where can purchase the Home and Auto Policy using Digital Wallet online site. The Digital site allows user to manage the Policy, Documents and also can get discounts for bundled policy.


Plan and coordinate project testing activities, test execution, refinement of Requirements, and translate business scenarios into relevant system testing scenarios.

Create and execute test cases for System stories, User stories and SIT testing under Policy Scrum team using JIRA, Confluence, and Zephyr.

Test the Underwriting rules on the basis of provinces in Guidewire Policy Center.

Test the Implementation of Guidewire Policy Center to create, cancel, Policy change with claims and coverages.

Test the Business Rating rules provincially.

Test the implementation of Payment Method in Guidewire Billing Center.

Perform Web service testing via SoapUI tool.

Validate the emails account activation via CRM.

Validated documents for policy change, cancellation, renewals.

Develop the PICT output from the Master test Scenario for SIT planning.

Execute the SIT test cases comprising all the systems i.e. Digital, GWPC, GWBC, Analytic, UCM, ESB, HP Extreme Transunion, MVR, AutoPlus, Moneris.

Logged the bugs using Response and Request in XML Json file from Console, GWPC, analytics and Kibana real time logs.

Participate in defect triaging and provide data justification on the defects

Collaborate with the Scrum Master to identify and resolve project risks / issues / blockers, collect and implement improvements.

Demo presentation about the workflow of the system to the client every week of Sprints.

ONTARIO ENERGY GROUP May 2015- July2015 QA Analyst

The project “Loan-away” is a Small-based application, where worked under UAT- Environment using Agile methodology. The project focusses testing for Loan Submission, Loan Approval, and Loan away application, ARM-Net (Remote Desktop connection) functionality as per the standard.


Reviewed BRD documents and Technical specifications of the application.

Walkthrough the QA Test Plan and HLL-Test Cases with the QA team prior to execution.

Develop and execute the HL-Test Cases for Functional Testing on the Mobile, Tablet and Desktop.

Perform Mobile Testing on IOS and Android

Provided device Logs to developers using ADP (Android), IPhone Config Tool to debug issues using Axcess Canada-Defect tracking tool.

Participated in Scrum and Sprint meetings.

Participated in delivering the Presentation about the workflow of the system to the team members.

Worked efficiently in a team to meet the specific deadlines.

SEARS Canada Jan 2014- May 2015

QA Analyst

Sears Canada Inc. offers Canadian consumers a diverse array of Online shopping experience including pre-purchase, browsing, checkout, and product support and post purchase customer service. The Web-sphere application is developed for customers to facilitate in order processing and billing payments of the various products purchased online.


Reviewed and understand documents SRS, Use cases and design architecture document.

Involved in Scrum meetings on day to day basis to gather information and to keep track of the progress of the project.

Enhanced existing and develop the test cases with reference to the Design document.

Executed Smoke test cases on the received build to validate the stability of the build as per Testers Acceptance testing.

Executed test cases from HP ALM to perform Regression & GUI testing under various environments.

Performed Functional and End to End testing to ensure that ecommerce orders are correctly placed and reported.

Worked under different Desktop environments such as Chrome, Firefox, Safari, IE to Tablet to ensure web applications and integrations meet specifications.

Performed Mobile and tablets testing on devices which supports Android and IOS platforms.

Provided device Logs to developers using ADP (Android), IPhone Config Tool to debug issues

Analyzed test results and participate in the Defect resolution process with process of steps to reproduce, severity, priority and screenshots.

Send daily and weekly status report to the test lead.

JUST ENERGY Jan 2013-Oct 2013

QA Analyst

Just Energy Group is a leader in the energy sector offering green energy solutions, retail and commercial energy, and home services solutions. Assigned to work on GBASS (General Billing and Settlement System), a .net based web application developed to provide complete functionality of enrolling, maintaining and billing and settlement using Electronic Data Transfer. The customers can update contact information, view transaction history. Customers also can change their banking information and methods of payment through Payment Options. Customers can maintain their account for existing and new services and billing.


Reviewed and analyzed new QA documents, including Test Strategy & Test Plan, Test Scenarios Test Cases and requirements traceability documentation for Functional, System Integration SIT and UAT.

Executed test cases comparing expected to actual results, analyzed any discrepancies and logged all defects in QC (Quality Centre).

Executed SQL queries to validate data integrity and validation.

Verified Tracked and Reported defects and classified based on Severity and Priority.

Closely worked with project manager for Gap analysis, Business requirement.

Worked with Developers to resolve application issues based on test results

Provide regular status reports to QA lead on various testing issues.

Net Solutions Dec 2010-Nov 2011

Software Engineer

Project : Idea Cellular provides My Account application which allows user to access the information relating to customer’s services such as checking wireless usage, view account balance; make bill payment and other services on Web operating systems.


Participated and involved in the peer reviews and walkthroughs meetings on the Requirements.

Executed Functional test cases and tested the application on different Desktop-browsers.

Logged the defects in Jira and reported to the development team.

Demonstrated excellent teamwork and collaboration skills throughout all stages of the SDLC.

Provided status updates to the manager.


Bachelor Degree(Electronics and communication)

(Lovely Professional University, India)

Diploma(Computer and technical support)

(Seneca College, Toronto, ON)

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