Customer Service Insurance

CYNTHIA CARNERA

***** ****** *** § El Paso, TX **938 § Phone: 915-***-**** § *******@*****.***

Medical Biller Specialist

Highly qualified medical biller. Expert in the understanding of office procedures. The ability to Interpret and comprehend insurance policies and guidelines. Capable to work in a timely and efficient manner.

Expertise Highlights

HCFA 1500 forms

Accounts Receivable

CPT-4 Coding

ICD-9 Coding

Medical Office Procedures

Extensive Knowledge in Medicaid/Medicare

Manage Daily Reports

Proficient In Centricity

Customer Service

Medical Law and Ethics

PROFESSIONAL EXPERIENCE

MORTON & BLUMENFELD P. A. 2014 TO 2016

Medical Biller

Posted daily charges, processed all insurance, and patient's payments. Review EOB's and resend all claims that needed corrections. Provided customer service to patients, clerical staff, and insurance companies who had any questions. Provided assistance as a receptionist and audiology tech when needed. Prepare daily deposits, daily reports, and end of the month reports.

MEDICAL UNLIMITED BILLING 2008 TO 2014

Medical Biller

Advanced understanding to billing electronically and with HCFA 1500 forms. Responsible for collecting, posting and managing account payments. Provided customer service to patients, clerical staff and insurance companies who have questions. Provide account information for the doctor's. Maintain strict confidentiality that adheres to all HIPAA guidelines.

Key Results:

Process payments from insurance companies. Review EOB's and resend all claims needing corrections.

Analyze all aspects of the accounts. Contact insurance companies; follow up with inquires of pending claims to verify if any other information is needed for the claims to be processed in a timely manner.

Prepare daily deposits, report balances and other information requested by the doctor.

MORTON & BLUMENFELD P.A –EL PASO, TX

2003 to 2008

Accounts Receivable

Processed all insurance and patient payments. Provided the company with a monthly spread sheet to keep track of credit card transactions. Reviewed and balanced reports with bank statements for every month. Provided assistance as receptionist when needed. Filed and provided charts for scheduled appointments. Verify insurance benefit on patient that are going to be seen.

Key Results:

Managed accounts to provide balanced bank statements.

Handled patient co-pays; trusted to manage funds as well as patient information always compliant with HIPAA.

Flexible; with knowledge in not only my job duties but every position to provide assistance throughout the office.

Education

CAREER CENTER OF TEXAS-EL PASO, TX

Insurance Processor

INTERNATIONAL BUSINESS COLLEGE-EL PASO, TX

Receptionist/Clerical

Summary

Qualifications:

45 WPM

Medical Office Procedures

Microsoft Office

CPT-4 Coding

HCFA 1500 forms

HMOs/PPOs

Group/Commercial Insurance

Customer Service

Medical Law and Ethics

References upon request.

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