Customer Service Staff

MICHAEL E. RAYE

**B Windsorville Road (***) *** - 8374 Home

Broad Brook, Ct. 06016 *******.******@*****.***

CAREER OBJECTIVE

I am a results oriented self-starter with highly developed interpersonal, problem-solving and decision-making skills. I would be interested in a position that would allow me to contribute to the team effort while providing me with a challenge and the opportunity to advance within the company.

EXPERIENCE

Capitol Processing Network PHOENIX, AZ

SENIOR ACCOUNT EXECUTIVE OCT 14 – APRIL 15

Maintain service accounts to several business merchants

Provide adequate up to date equipment for businesses

Provide customer service support for my clientele and work through trouble shooting crisis

American School For the Deaf WEST HARTFORD, CT

ASSISTANT DEAN OF STUDENTS APRIL 07 – APRIL 13

Supervise / schedule and manage 9 full time overnight staff include providing feedback to the staff with respect to job performance while documenting and maintaining any necessary documentation.

Ensured all required staff training and certifications have been completed and up to date

Oversee the Overnight Program consists of 4 integrated programs. Core students, PACES (Positive Attitude Concerning Education & Socialization) International Students, and Elementary Program.

Assist with reporting and participate in Treatment / Behavioral Treatment Programs, which are, individualize per each PACES Students.

Ensured all required staff training and certifications have been completed and up to date

Assist staff with implementation on curriculum and morning routines

Report, Data collection, assist with ADL if needed and monitor students throughout morning / overnight routines.

Also included in my list of duties I was responsible to security protocols during the overnight.

Adult Vocational Services

ASSISTANT PROGRAM DIRECTOR MAY 06 – APRIL 07

Interacted professionally with various agencies and constituents

Ensured compliance with program implementation with respect to the individual client and their respective protocols are followed based upon the behavior support plans

Ensure the safety and private actuaries for all respective clients and staff.

Implementation of ADL Skills assessment, health safety, financial awareness, and educate the clients on self-awareness.

Monitored state and/or federal requirements and ensured compliance with those requirements

Completed monthly paperwork including daily checklist, monitoring for client schedules, job schedule in compliance with staff assistance.

MICHAEL E. RAYE

11 B Windsorville Road 860-***-**** Home

Broad Brook Ct 06016 *******.******@*****.***

COMMUNITY SYSTEMS INCORPORATED TORRINGTON, CT

ASSISTANT HOUSE MANAGER Apr 03 – May 06

Ensured compliance with program implementation with respect to the individual client and that respective protocols are followed based upon the behavior support plans

Completed monthly paperwork including daily check list, monitoring / ordering of house and medical supplies as needed

Assisted house manager with supervision / scheduling of 8+ full-time and part-time staff members including providing feedback to the staff with respect to job performance while documenting and maintaining any necessary documentation

Ensured all required staff training and certifications have been completed and up to date

Interacted professionally with various agencies and constituents

COMMUNITY SYSTEMS INCORPORATED TORRINGTON, CT

RESIDENTIAL COUNSELOR June 01-Apr 03

Provided clients with direct supervision, support and ongoing care and monitoring when interacting with the general public

Engaged and worked alongside residents to perform those tasks necessary to ensure their well-being as well as for the upkeep of the residence

Assisted residents with (A)daptive (D)aily (L)iving skills such as bathing or eating while also helping them to achieve their residential service goals

Provided transportation for residents to shop, attend medical appointments and participate in community programs as needed

Administered medication in accordance with the physician’s Orders

Prepared and submitted required paperwork in a consistent and timely manner

CONNECTICUT INSTITUTE OF THE BLIND HARTFORD, CT

RESIDENTIAL PROGRAM WORKER May 01- Apr 03

Engaged and worked alongside residents to perform those tasks necessary to ensure their well-being as well as for the upkeep of the residence in accordance with company guidelines

Worked on a one-to-one basis with high functioning individuals to provide support for all aspects of daily living

Monitored client’s medication in accordance with the physician’s orders

Provided transportation for residents to shop, attend medical appointments and participate in community programs as needed

EDUCATION

LIBERTY UNIVERSITY LYNCHBURG, VA

BS, Sociology/Human Management 1982 - 1983

OLD DOMINION UNIVERSITY NORFOLK, VA BS, Sociology/Human Management 1983 - 1985

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