Customer Service Rep

Accomplishments

Highlights

Summary

Experience

*** ****** *****

Nashville, Tn 37216

H: 615-***-****

**************@*****.***

Acted as the department's "go-to" person for challenging calls and as the primary mentor for new employees.

Created opportunities for staff to enhance their knowledge of the various populations. Use multicultural interpreters when necessary to make the best impact in regard to communicating and locating appropriate resources.

Worked with Legal Services to assist in helping individuals with no support have options best suited for their situation.

Strong communicator

Culturally-sensitive

Creative

Skilled multi-tasker

Social networking expert

Fast learner

Detail-oriented

Valid Tennessee driver's license

Deadline-driven

I am a very systematic individual, yet flexible to people and their specific needs and community resources. I enjoy working with various cultures and socioeconomic groups. I have a passion for the Geriatric population. I consider myself a a highly-motivated community service professional skilled at networking, media outreach and relationship development. Flexible and versatile team player who maintains a sense of humor under pressure. I have spent over twenty -five years of my career life doing just that at Saint Thomas and Vanderbilt Medical Center.

July 2008

to

January 2011

Vanderbilt Medical Center Nashville, Tn

Social Worker/Casemanager

Responsible for multifaceted community outreach duties. Locating Housing, Assisting with food,clothing, and resources to maintain the family unit. Provided counseling regarding Alcoholism and drug abuse. Domestic violence assessments.Addressed questions and concerns from the general public.

Gathered and analyzed data on community needs and interests. Wrote an average of 60-70 comprehensive reports and presentations each month. Maintained up-to-date and accurate program files and records. Collaborated with community leaders, organizations and public agencies to promote the organization's community service programs.

Collected and entered statistical data into Curascript data base. November 1987

to

Saint Thomas West Nashville, Tennessee

Social Worker /Care Coordinator

Education

December 2007 Conducted needs' assessments and referred clients to financial, medical, social and comassistance and services. Maintained up-to-date and accurate program files and records. Wrote an average of 60-80 comprehensive reports and presentations each month. Collaborated with community leaders, organizations and public agencies to promote the organization's community service programs.

Collected and entered statistical data into Allscript database. 1987 UNIVERSITY OF TENNESSEE Memphis, Tennesee, USA Master of Science: Social Work

Early Childhood Education coursework

Concentration on Treatment

Psychology and Sociology coursework

Coursework in Health and Human Services Social Science, Social Welfare and Social Work coursework

Gerontology classes

1977 Tennessee State University Nashille, Tennessee, USA Bachelor of Science: Social Welfare

Psychology and Sociology coursework

Criminal Justice coursework

Early Childhood Education coursework

Coursework in Health and Human Services

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