Scrum Master / Agile Coach / Project Manager
Resume:
Suman
*****.******@*****.***
EXECUTIVE SUMMARY
A resourceful results-oriented and self-motivated Sr. Project Manager/Scrum Master/ Agile Coach (SAFe) with over 10+ years of experience in leading and delivering large scale multiple highly visible service oriented and customer focused IT projects on time with Agile, Scrum, MS Project Server. Domain of expertise - Stakeholder engagement, risk management, corporate finance, business strategy and middleware technology
KEY ACCOMPLISHMENTS
Managed several large high risky projects focusing on Program Strategy, Change management, Implementation, Release Management and application support of enterprise business applications.
Managed Executive level communications, Created Executive Dashboards, reports, Program, Newsletters and Project status updates on weekly basis for Senior Management and Projects teams.
Responsible for successful completion of enterprise engagement environment assessment, short term capacity planning and development of long term forecasting models for CRM implementations that resulted in significant net new revenue streams for the organization.
Spearheaded successful project launches, resulting in improving productivity by 38% in just one year.
Experienced in creating Statement of Work (SOWs), balanced the competing demands of quality, scope, time and cost constraints effectively to implement projects within time and budget.
Cycle time reduction in effectively resolving the Helpdesk Ticket by about 36% resolution process over a period of 8 months, demonstrated ability to handle multiple priorities and sustaining a high level of performance when under pressure.
Successfully completed several critical implementations and these successes have brought in approximately $10 million in revenue.
TECHNICAL COMPETENCIES
PM Methodologies: SDLC, PMBOK, WATERFALL, AGILE, SCRUM, CMMI, ITIL, SIX SIGMA, RAD, RUP, TQM, XP, FDD, TDD, LEAN KANBAN, INCREMENTAL
Tools: JIRA, Bugzilla, MSBI (Microsoft Business intelligence) SQL server (enterprise) data tools,, Visual Studio Team Foundation Server (VSTS & TFS), PeopleSoft Visio, Requirements Gathering Specs, Project MS Project 2010/2013, MS Project Server 2013, CA Clarity/Open WorkBench, MS SharePoint, (Plans, Budgets, Issue Logs, Schedules, Checklists, Folder, Workbooks, PeopleSoft) IBM Rational Clearcase, QC, HP ALM and Meeting Facilitation Tools (Google groups, GoTo Meeting, WebEx, MS Lync), MS Office Suite (Word, Outlook, Excel, PowerPoint), Tableau, Hadoop
Programming Languages and Web Technologies C,C++,C#, .Net, ASP.Net, VB.NET, HTML, CSS, XML, AJAX, JavaScript, JSP, VBScript, SOAP UI, JAVA, Shell Programming, JavaScript, Apache, Tomcat, Visual Basic, VB Script, Oracle PL/SQL, Lotus Script, PowerBuilder, UML, IBM WebSphere, Web Services, Adobe Photoshop, Adobe Acrobat, Macromedia Dreamweaver, Flash, Planview, Primavera, SAP BO BI, Silverlight
PM Plans: Charter, Scope, Cost/Budget, Schedule/Time, Resources/Staffing, Change/Configuration/Integration, Procurement, Risk /Issues/Forecasting, Implementations, Documentation/Communications, Quality Assurance/Control
Department Collaborations: Technology/Engineering, Operations, Product Development, Business Units/Sales/Marketing, Accounting, Project Management Office, Account Team, HR, Training and Quality Management
Operating Systems: Windows 9x / NT / 200x / XP / Vista / 7 / 8, Unix, Linux, Mac
EDUCATIONAL QUALIFICATION
Executive Master of Business Administration (EMBA)
(Corporate Finance and Global Strategy) August 2015
HULT INTERNATIONAL BUSINESS SCHOOL Cambridge, Massachusetts
Doctorate (Ph.D.) of computational Physics October 2006
KURUKSHETRA UNIVERSITY Kurukshetra, India
Master of Physics (Electronics & Laser Physics) June 2002
KURUKSHETRA UNIVERSITY Kurukshetra, India
Bachelor of Computer Science June 2000
M. D. UNIVERSITY Rohtak, India
Awards & Certifications
Certified Scrum Master (CSM) from Scrum Alliance
Full 3 days Scrum Master Training – Cohesion
Scrum Master Accredited Certification
Member of Project Management Institute (PMI), PMP in progress.
Member of New York Women’s Chamber of Commerce, IEEE and WoWE
Management and Development Courses, Seminars
Young Scientist Award - “IURS - General Assembly” August 2008, Chicago.
More than 50 international publications – Journal, magazine, conferences
Best employee Award by Det Norske Veritas Germanischer
Volunteer in multiple projects specially on social issues like Human trafficking, Money laundering, remittance transfer fee and Clinton Global Initiative Clinton foundation
Professional Experience
Project Manager/Scrum Master/Agile Coach - IT 01/2016 - Current
LexisNexis – Miamisburg/Dayton, Ohio
Reporting to the Director - Software engineering. Manage project scope, time, cost, resources and support stakeholders in key decision.
Facilitate onshore (4) & offshore team (8) on Oracle SOA (middleware) development and production support/MnR for content management and user account maintenance for E-commerce business.
Provide real-time, accurate project task and issue management through “Visual Studio team server” VSTS/TFS Cloud based technology.
Follow best practice to conduct all scrum ceremonies. Active scrum master in Scrum of scrums (SAFe) for BPS services
Interface and collaborate with technical team to standardize Service interfaces for SOA
Capture, prioritize, and track work with backlogs and customizable Kanban boards based user story work progress
Serve as the main point of contact (POC) to both systems - Frontend (Business users) & Backend support system (database) stakeholders.
Monitor and control quality through end-2-end testing(UAT) to ensure that submitted data is accurate through the various stages of the project.
Provide insight and intelligence to business activities for risk management and providing new ways to stakeholders to understand their operations, their clients, their competition and their industries that work together.
Increased the team efficiency 3 times by organizing/guiding the team in their work style to provide proper information, issues and doubts clarification immediately.
Review and share all work documents on SharePoint and give feedback to increase work efficiency in daily team activities/burn down chart
Monitoring and controlling of triple constraints while implementing Scrum Methodology and aligning them with project objectives.
Program Manager/Scrum Master/Agile Coach - IT 04/2014 – 12/2015
JP Morgan Chase & Co – Tampa, Florida
Reported to the VP-Infrastructure Investment. Evaluate project cash flow cycle, prepare investment plan and support senior management in key decision.
Managed teams of about 6 Developers, 3 QA and 2 Business Analysts.
Experienced using Agile methodologies in Software Development Projects, strong facilitator and Scrum Master (SAFe) for recent ExpressPath software release. Facilitator of daily Scrum meetings for Planning, Scheduling, Execution, QA functional testing and UAT Testing, training and Software release.
Budgeted the annual cost of SOA implementation at $3 million – successfully managed liquidity risk to implement new technology.
Performed Root cause analysis and uncovering core issues using MSBI assisting the stakeholders to improve and create new measures for productivity
Recommended, developed, and implemented policies and programs that guide the organization in maintaining and improving its competitive position and profitability
Worked with data source providers and technology teams to ensure that key decision data is accurate, automated and timely
Facilitated management to resolve daily operational issues and impediments.
Defined Business rules and Security standards for various components and communicate these while working in Scrum based development environment.
Coordinated the needs of various stakeholders in this Project and provided pertinent communication to Program manager.
Interacted across various organizational units to control stakeholders engagement and levels of authority to consolidate the scope definition.
Handled various Change Requests from users and worked with the team in prioritizing those Change Requests.
Program Manager/ Agile Coach - IT 10/2012-04/2014
Duke Energy - Charlotte, North Carolina, USA
Reported to the Software Engineering Director. Led six engineers and two business analysts to replace Old Legacy middleware system to SOA Oracle system.
Created project plans, including project scope, goals, tasks, resources, schedules, costs, contingencies, or other project information.
Worked as a Project Manager/Scrum Master guiding project team throughout the Life Cycle of the project using the SCRUM framework of Agile Methodology.
Experienced in technology leadership, driving design and architectural decisions.
Coordinated and directed design development, code implementation and UAT testing activities to ensure that project needs and objectives are met
Developed and mentored others in financial analysis for cost control (variance analysis) projects under various incentive conditions. Understanding of key drivers that impact UAT testing
Review code design documents and UAT criteria on behalf of stakeholder.
Requirements analysis and preparation of User Requirement Matrices, Affinity diagrams, Business Requirement Documents and System Specifications.
Root-cause analysis through Fish-bone diagrams and create UML models via Activity diagrams and Swim-lanes.
Integrated all project phase to satisfy scope, schedule and cost commitments
Program Manager - IT 05/2012-10/2012
WSP Parsons Brinckerhoff - India
Reported to the Regional Manager – Indian Subcontinent. Led ten engineers and business analysts to perform technical due diligence on SCADA system.
Delivered five technical due diligence detailed reports on power curve measurement (IEC standard) and technical resource assessment (bankable reports) with detailed risk analysis, generating $750k of revenue.
Innovatively handled qualitative and quantitative big data to deliver results three weeks ahead of schedule with limited resources.
Validated scope, schedule and cost of projects
Prepared estimates based on project scope and requirements with input from onsite and offshore development and sustain teams.
Governed client meetings to negotiate on accepted criteria for project deliverables. Documented meeting minutes and action items.
Coordinated with Business Analyst, IT Operations and Development Support and Corporate Support group to support projects and goals.
Conducted Change Management process as a part of scope management process established by IT PMO.
Contributed to the documentation of procedures and guidelines for internal team use.
Program Manager - IT 07/2011-05/2012
Det Norske Veritas Germanischer Lloyd – India
Reported to global WindFarmer head in UK. Conducted market research for Indian sub-continent. Built partnerships inside and outside the company to boost user productivity.
Lead development of innovative tools and approaches to address emerging issues in the RE industry such as high distributed generation penetration, distribution system impacts, and integration with the T&D system.
Worked with clients to address complex issues regarding current and future of renewable energy in regulated and deregulated markets.
Negotiated with large companies for comprehensive software services.
Developed marketing strategy focused on up-selling and cross-selling other company services.
Coordinated seminars/conferences by visiting prospective venues and liaising with representatives.
Recommended additional process improvement opportunities to tackle the issues most commonly faced by the clients during the purchase & payment process.
Performed competition research and created marketing collateral such as product one-sheet and sales presentation.
Sr. Project Manager 08/2010-07/2011
WinDForce Management Services - India
Reported to CEO. Facilitated client and team in project financing and resale of power plants.
Effectively managed clients’ expectations and reviewed financial and legal documents from advisors and debt issuers.
Lead “Q&A” meetings to identify risks and issues and develop risk mitigation and issue resolution plans.
Maintained and Updated the Data Gap Tracking Log regularly and ensure all details were captured accurately and validate them prior to entering them in the log.
Monitored & tracked the missing data status of energy generation by wind farms/solar farms updates from Compliance Technology team.
Identified and resolved program barriers, risks and interdependencies to develop strategic initiatives.
Supervised staff including performance reviews, career development, mentoring, recognition, and any corrective actions required.
Received appreciation by the client for improved communication resulting in the successful deployment of the project.
Project Engineer 11/2009-07/2010
Royal Observatory of Belgium – Brussels, Belgium
Designed the algorithm for time scale to establish optimum link with BIPM (international standard). Cited in over 40 journal publications.
•Conducted R&D to synchronize ROB (Belgium) standard time using atomic clocks (Cesium and Hydrogen maser) data processing to establish the optimum GPS time link with BIPM.
•Perform data analysis, impact & gap analysis mapping for various transaction sets
•Design Test plans, scenarios and cases for various applications, perform defect tracking and change control procedures
•Work in a team environment with little supervision to complete projects, possess initiative to address issues and opportunities
Project Manager - Systems 09/2008-10/2009
Accord Software Systems – India
Refined GPS receiver real time dissemination services and gave direction to supporting engineers.
Created technical proposal for competitive bids and ensured they met stated expectations for scope, quality, cost, timing, and business objectives.
Increased business profitability by 25% over that year. Designed NTP server through series of experiment and synchronized with GPS time receiver.
Coordinated with client for requirements reviews architecture unit and integration testing, issue and defect resolution.
Coordinated User Acceptance Testing (UAT) and Proof of Concept (POC) with end users to capture user feedback, display product capabilities and win customer confidence.
Led team in defining features, product requirements documentation, business process changes, Organizational Change Management and implementation plans.
Partnered with customer experience and designer team to test user designs through mock-ups, functional prototypes, etc. to ensure they are meeting intended goals.
Researched industry and customer specific data to conduct cost benefit analysis and generated Return on Investment (ROI).
Gust Research Associate 05/2008-09/2008
National Physical Laboratory - Teddington, Middlesex, UK
Project management related R&D for time transfer technology (budgeting and reviewing) to maintain real Indian Standard Time (IST) via GPS and two-way wireless communication technique.
Invited as a guest researcher for real-time data processing on Galileo project for 3 months in NPL, London
R&D quality assurance for time measurement for Galileo satellite project
Design Test plans, scenarios and cases for various applications, perform defect tracking and change control procedures
Assist in problem identification/resolution, determining failing components and perform root cause analysis.
Senior Research Associate 12/2005-04/2008
National Physical Laboratory - India
Project management related R&D for time transfer technology (budgeting and reviewing) to maintain real Indian Standard Time (IST) via GPS satellite technique.
R&D quality assurance for time measurement up to 10-12s, published scholarly articles; presented at key international conferences
Led team in defining features, product requirements documentation, business process changes, Organizational Change Management and implementation plans.
Involved in patch creation and delivery process to QA team
Responsible for the integration of Settings application with other modules
Done unit testing, integration testing and regression testing.
Perform data analysis, mapping as well as analyze the accuracy of time transfer, shell scripts and Fortran/C++ code and Matlab within various applications
Identify key business risks areas for the project and prioritize the application development and testing
Coordinated User Acceptance Testing (UAT) and Proof of Concept (POC) with end users to capture user feedback, display product capabilities and win customer confidence.
Conduct integration, regression and user acceptance testing
Analyze and document system release/deployment issues according to version management, backward compatibility, load balancing of components in production environment
Work in a team environment with little supervision to complete projects, possess initiative to address issues and opportunities
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