Customer Service Representative

Professional Summary

Skills

Work History

LYNNETTE WHITE

**** ********* ****** *****, ******* Way, WA 98023 (H) 206-***-**** *******@*****.*** Enthusiastic and well-organized Administrative Assistant with solid background in data entry, schedule management and insurance verification. Hard-working, multi-tasking ability with outstanding telephone, scheduling and documentation skills. Skilled in call center operations

Adheres to customer service procedures

Creative problem solver

Exceptional communication skills

MS Windows proficient

Quick learner

Exceptional communication skills

Medicaid Management Information Systems

Knowledge of Medical statutes and regulations

Patient evaluation/intervention

Dental materials knowledge

Detailed patient histories

Team Player

Customer service-oriented

Flexible

Accurate and detailed

Works well under pressure

Appointment setting

10 key

Multi telephone

Patient Service Representative 05/2014 to Current

Triwest Health Care Alliance – Puyallup, WA

Answered an average of 75 calls per day by addressing Patient's inquiries, solving problems and providing Appointment information.

Met all customer call guidelines including service levels, handle time and productivity. Updated Patients Authorizations from start to finish in an accurate and timely manner. Verified and created claim numbers by communicating with various insurance companies. Documented patient information obtained from Authorizations. Created Authorizations for patients to see specialty providers. Answered a high volume of phone calls and email inquiries. Office Assistant 02/2012 to 03/2014

Skyline Properties – Kent, WA

Sourced and ordered office equipment and supplies. Filed paperwork and organized computer-based information. Screened personal and business calls and directed them to the appropriate party. Maintained appropriate filing of personal and professional documentation. Streamlined bookkeeping procedures to increase efficiency and productivity. Completed and mailed bills, contracts, policies, invoices and checks. Patient Service Representative 10/2011 to 02/2012

Virginia Mason Medical Clinic – Seattle, WA

Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Asked open-ended questions to assess customer needs. Greeted customers entering Medical center to ascertain what each customer wanted or needed. Investigated and resolved customer inquiries and complaints in a timely and empathetic manner. Answered an average of 90 calls per day by addressing patients inquiries, solving problems and providing health information.

Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed. Professionally and courteously verified appointment times with patients. Education

Dispatcher/Call center 01/2010 to 01/2011

Puget Sound Dispatch – Seattle, WA

Entered orders into the system efficiently and without errors. Established long-term customer relationships through prompt and courteous service. Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors. Managed discrepancy documentation for incoming shipments. Maintained a daily, legible DOT log book and submitted corresponding documents. Reported all accidents, damage and malfunctions involving company equipment to management. Maintenance Worker 09/2010 to 06/2011

King County Airport – Seattle, WA

Logged detailed and thorough records of maintenance performed. Maintained facility grounds.

Completed tear-down of existing structures and prepared for new construction. Dug trenches, backfilled holes and compacted earth to prepare for new construction. Consistently assumed additional responsibilities and worked extended hours to meet project deadlines. Monitored inventory and reported items to be restocked for each job. Prepared and cleaned construction sites by removing debris. Loaded and unloaded building materials used for construction. Diploma : Medical Office Billing 2017

Everest Technical College - Renton, WA

Dental Assisting Degree: Dental 2000

Bryman Technical - Seatac, WA

High School Diploma: 1997

Rainier Beach High School - Seattle, WA

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