Sales Quality Assurance

Ivan Dominguez

*************@*****.*** **** Charleston St, El Paso TX 79924 915-***-****

Objectives

To acquire a position where I can effectively utilize my acquired past work experiences in conjunction with my education and be an asset to any organization. I’m a versatile and skilled professional with strong leadership qualities and years of experience in business operations. I’m aspiring to join an organization in which I can establish a long term career and guarantee a commitment to excellence.

Education

Ashford University: Forbes School of Business

Expected Graduation date Spring 2017 Masters in Business Administration

MBA, Project Management

Kaplan University

Graduated July 2014 Bachelors in Business Administration

BBA

Experience

Apogee Retail, LLC El Paso, TX

Call Center Supervisor/ IT Helpdesk Supervisor August 2015 – currently employed

-Successfully train and develop agents with aspirations to become leaders in the organization.

-Involved in Supervisor onboarding Committee implementing a more efficient leadership recruitment training.

-Developed and instituted best practices in all areas ensuring that staff are providing an excellent donor experience.

-Developed trainings for staff development and donation acquisition.

-Responsible for leading a team of professionals to meet organizational goals.

-Tier 1 level IT helpdesk department startup.

-Implementation of structure and process execution in Tier 1 level IT helpdesk.

Apogee Retail, LLC El Paso, TX

Quality Assurance Supervisor October 2015 – January 2016

-Strategize and executed process improvement ideas for the quality assurance department.

-Implemented structure and streamlined responsibilities to create a more efficient department.

-Responsible in leading a team of promoted professionals to accomplish the department vision, mission and goals.

-Responsible in maximizing the sites QA’s opportunities and increase the sites QA average.

-Knowledgeable in all departments in the organization in order to collaborate efficiently when support is needed.

-Involved in site Process Improvement Committee.

State Farm Insurance, James Cuilty Agency El Paso, TX

Senior Insurance and Marketing Consultant/Staff October 2009 – August 2015

-Market analysis and implementation of sales/marketing strategies.

-Provided guidance to business owners on business continuation options.

-Proven sales track record in high volume sales via personal and business insurance.

-Counseled clients in securing their financial future through life insurance and other financial products.

-Successfully identified KPI’s to develop a more efficient business acquisition.

-Hired, coached and developed new sales professionals.

AIG American General El Paso, TX

Licensed Insurance Agent April 2008 – Jan 2009

-Market analysis and implementation of sales/marketing strategies.

-Business implementation, project planning, administration, and budgeting.

-Established a customer referral base for higher sale volumes.

-Counseled clients in securing their financial future through life insurance and other financial products.

-Solicited worksites offering business continuation planning.

-Recruited, developed and managed sales professionals.

Rent a Center El Paso, TX & Las Cruces, NM

Store Manager July 2004 – March 2008

-Business implementation, project planning, administration, and budgeting

-Creation of new marketing strategies for higher traffic and sales in order to meet expected team goals.

-Created strategies for a more efficient payment process and keeping customer in a long term basis.

-Administered a million dollar revenue store.

-Accurately reported monthly and yearly projections to district managers.

-Recruited and established an excellent team atmosphere for better productivity.

Skills

Bilingual and fluent in English and Spanish.

Proficient in most computer programs and hardware.

Strong Motivator and Leader.

Experienced and knowledgeable in business development.

Analytical and always striving for efficiency.

More than 10 years’ experience in Management, Sales, Marketing and Recruiting.

Experience in training and development.

Experience in SWOT analyzing and Six Sigma.

Contact this candidate