Customer Service Representative
Resume:
Melissa C. Morse
Covington, La 70433
Home: 985-***-****
Cell: 985-***-****
Email: acwqkb@r.postjobfree.com
Professional Summary
Experienced in customer service. An articulate, enthusiastic, self-motivated and hard working person able to work independently and on a team with excellent leadership, communication, organizational, inter-personal and time management abilities. A courteous manner, showing confidence and natural initiative. I am professional and well mannered, a quick learner who is able to acquire new skills and ideas easily. Flexible, adaptable and willing to be trained and gain new skills to help further my career.
Key Skills
Front line customer service
Flexible working hours
Working in a team
Attention to detail and meeting deadlines
Following instructions
Cash handling experience
Employment History
Data Entry
Dr. David Clark May 2014-present
Assist doctor by typing dictated files and submitting completed paperwork to insurance company.
Customer Service Representative
Sitel April 2012-March 2014
Dealing with customers, data entry, using mapping tools to assist in client’s location, multi-tasking and use of multi-lines.
Customer Service Representative/Sales
Support.com August 2011-April 2012
Assisted ISP customer with technical issues and offered technical support products and services if issue was unable to be resolved.
Customer Service Representative/Sales
Protocol June 2005-August 2011
Responsible for assisting callers with undelivered or damaged packages.
Customer Service Representative/Sales
ClientLogic December 2000- May 2005
Responsibilities included diagnosis hardware and software issues and assisting with hardware installation, shipping of certain hardware, system updates and some software troubleshooting.
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