Customer Service Engineer
Resume:
Anthony Albert Pearson Sr.
Fort Washington Maryland 20744
Phone: 843-***-****
*******.*******@****.*******.***
Career Objective:
Obtain a position as a BIOMEDICAL ENGINEER 2 while maintaining a high degree of work ethic and placing a critical emphasis on providing high quality work, I have been highly successful with my previous positions. I have developed a strong skill set from my technical experience. Not only do I thrive in a collaborate, team environment; but I am also a self-driven individual and work well independently with minimal supervision. I have a record of demonstrating superior customer service skills and I am proficient at the Microsoft Office suite.
EDUCATION
Strayer University, Alexandria Virginia
Master of Science in Information Systems, June 2012
Strayer University, Alexandria, Virginia
Bachelor of Science in Information Systems, June 2009
ECPI College of Technology, Virginia Beach, VA
Associates in Applied Science in Biomedical Electronics Technology, June 1994
EXPERIENCE
November 2014 – January 2016 Field Service Technician II CareFusion/BD
Provide remote and on-site reactive service for CareFusion Pyxis automated dispensing systems and Infusion/Alaris devices located within hospitals, nursing homes and other healthcare facilities. Working with medical institutions like John Hopkins Medicine, Medstar, University of Maryland, Veterans Administration and Government Medical facilities.
Service primarily hardware and software system components.
Participated in the installation and upgrades of these systems and secondarily execute a preventative maintenance program.
Participated in pre-installation testing, reconfiguring, and documentation of uncovered technical issues of all applicable Pyxis systems.
Provide technical support to external customers to resolve issues regarding proprietary software and hardware. Provide supporting assistance within all products in the Baltimore and Washington DC region.
Basic understanding of personal computer operation, applications.
Ability to input data using keyboard, able to follow complex written instructions
Strong customer service communications skills are required to interact with hospital personnel and vendors to achieve positive outcomes.
Ability to provide or coordinate in-service training to clinical/professional staff on medical device operations and safety functions.
February 2014 – January 2015 Cable Technician Future Technologies/
Installation of cable, internet and telephone services in Business and Residential buildings
Ensure excellent customer service skills in both written and verbal communication with potential and existing customers
Analyze data to troubleshoot and resolve problems with existing accounts
Build strong relationships to secure business-to-business contracts to build company name
Demonstrate leadership skills by facilitating new associate training
Receives work assignments and trouble cases from designated employees or via tablets.
Installing, rearranging, and maintaining inside wiring.
Rearranging and reconnecting fiber optic wiring at pole, underground or building terminals.
Performing necessary work to connect, disconnect, test, repair and maintain various types of company and customer provided telephones and equipment.
Configuring customers' computer and equipment.
Performing diagnostic tests on integrated circuit equipment to determine trouble.
Interpreting service orders and circuit diagrams.
Works aloft; climb ladders and poles; enter tunnels, buildings, trenches, crawl spaces, manholes, and other confined spaces to accomplish job tasks.
May 2013-Janurary 2014 Biomedical Engineering Manager Freedom Medical
Directs biomedical equipment operation by providing equipment operation demonstrations; instructing other healthcare staff in use and care of equipment; answering questions; providing information.
Maintains biomedical equipment by completing preventive maintenance schedules; conducting tests; following manufacturer's instructions; troubleshooting and repairing malfunctions; calling for special service; evaluating service contracts; maintaining equipment inventories.
Installs and troubleshoots medical devices by conducting tests; ensuring adherence to codes; making modifications. Experience with general Lab equipment, Medical Devices and related software/ hardware installation and troubleshooting.
Knowledge of hospital environment, electronic circuitry, electronic troubleshooting. Ability to interpret schematics, wiring diagrams and illustrated parts drawings of biomedical
Executed production goals set for department to keep rental equipment patient ready
Performs special assignments with minimal supervision.
Development Level III Skilled subject matter expert
demonstrates competency within specialized equipment area, e.g., anesthesia, imaging, network-smart technology, respiratory, sterilizers.
July 2011-May 2013 Biomedical Engineer II Northwest Hospital
Perform performance assurance (PA) inspections, scheduled maintenance, electrical safety inspections (ESI), and operation verification procedures (OVP) on general biomedical equipment
Repair, install, and calibrate general biomedical equipment
Inform supervisors of the status of repairs, scheduled inspections, unusual equipment situations, and any customer concerns
Work with, direct, and document the activities of subcontractors, vendors, and outside service technicians to ensure proper service delivery
Maintain biomedical expertise through ongoing training and education
Performs special assignments with minimal supervision.
Development Level III Skilled subject matter expert and
Demonstrates competency within specialized equipment area, e.g., anesthesia, imaging, network-smart technology, respiratory, sterilizers.
Perform preventive and corrective maintenance on imagining equipment to include, but not limited to: Diagnostic ultrasound, nuclear medicine, C-Arm, Mobile X-Ray, R&F, CT, and/or MRI equipment
May 2005-July 2011 Field Service Engineer Medtec Services Inc. Contractor Philips Medical
Installed, and configure Philips networks and monitoring system
Maintain Philips patient monitors network systems
Performed preventative maintenance, troubleshooting, repairs, and calibrations
Proficient in networking protocols
Install Cerner software electronic medical record (EMR) into integrated database to allow healthcare professionals to electronically store, capture and access patient health information in both the acute and ambulatory care setting
September 2003-May 2005 Biomedical Engineer II United Medical Center
Perform performance assurance (PA) inspections, scheduled maintenance, electrical safety inspections (ESI), and operation verification procedures (OVP) on general biomedical equipment
Repair, install, and calibrate general biomedical equipment
Inform supervisors of the status of repairs, scheduled inspections, unusual equipment situations, and any customer concerns
Work with, direct, and document the activities of subcontractors, vendors, and outside service technicians to ensure proper service delivery
Maintain biomedical expertise through ongoing training and education
US ARMY (Honorable Discharge) 1986-1993
Infantry Sergeant
Top secret clearance
Primary Leadership Development Course (PLDC)
Value discipline and accountability
Exhibit teamwork
Perform well under pressure
Meet deadlines
Respect procedures and systems
Demonstrate integrity
Lead by example
Aware of health and safety protocols
Triumph over adversity
Understand various technologies
Contact this candidate