Customer Service Sales

Resume

Rose Duracka *** E. Alturas St.

520-***-**** Tucson, AZ 85705

Seasonal Work

May - August 2017 - Yellowstone General Store: Retail Clerk atTower General, Delaware North

March – October 2015 - Bryce Canyon National Park: Concierge

The Lodge at Bryce Canyon, LLC. PO Box 640041, Bryce, UT 84764. Ken Elgin Gen Mgr. *****@******************.***,435-***-****. As Concierge I had direct contact with visitors. It was my pleasure to inform them about the area, accommodations and services and also make arrangements for them as needed. My customer service included: selling stamps, use of the computer, building my knowledge to better provide information on hikes and attractions. Several times I had the opportunity to serve as a Step-On-Guide for tour busses. I received an Outstanding Customer Service Performance Recognition pin for 2015.

May – September 2012 & 2013 - Grand Canyon North Rim LLC: Shower Attendant then General Store Clerk. North Rim LLC (Forever Resorts). P.O. Box 4107, Page, AZ 86040 928-***-****, Contact John Maris. Opening the season I cleaned and attended the public showers. After a few weeks I was promoted to the General Store – I served morning coffee, did cashiering, stocking, customer service, inventory, and other jobs assigned. I served on the Safety Counsel and received a Customer Service Recognition Pin for 2013.

Last Part-Time Position

Oct 2015 to Aug 2016 and Nov 2014 to Feb 2015 - Ace Parking; 7500 S. Plummer, Tucson, AZ 85756. Brian Molloy, Mgr. 520-***-****, Cashier at Tucson International Airport Parking and Discount lot. I enjoyed interacting with customers, processing tickets, collecting revenue, and balancing my bank.

Last Full-Time Position

Aug- 2009, to Aug. 2010 - Gospel Rescue Mission Woman & Children’s Center: 707 W. Miracle Mile, Tucson, AZ 85705, 520-***-****, On-Call Staff and former part-time Front Office Staff, On-Call Supervisor, Irene Salas, cell 520-***-**** On-Call Staff handles complete facility and functions alone on weekends/holidays, Front Office: duties included telephones, prescreen/intakes of clients, greet visitors, work with volunteers, receive and sort donations, computer entry, client meds, other duties as required. Restructure dissolved my position in the office so I gave up being On-Call.

Skills Acquired through previous jobs

After an early retirement from Otis Elevator Company, I became temporally or self-employed. Experiencing a variety of positions expanded my accomplishments and flexibility. Positions included: Gem Show Security, election board (all positions), “Girl Friday” for three family businesses, tour information and sales, receptionist, telephones, retail sales & stock room maintenance, house keeping, companion, and gardening.

Aug. 1982 to Feb 2000 - Otis Elevator Company, 2301 N. Forbes Blvd. Tucson, AZ 85745, 520-***-****, Manager: Wayne Burns. Promotions: Filing Clerk in Purchasing to Assistant and Secretary for Contracts to Shipping and Sales Order Coordinator for Quality Control, to Finance Department Secretary, to 11 years of growing responsibilities in Manufacture Engineering. Each department included working for several individuals at one time. I was the recipient of the Employee of the Month citation and received a Corporate Award for Special Service for reorganizing and maintaining the engineering drawing room.

Degrees and Licenses

Senior Chaplain: International Alliance of Chaplain Corps - 2/7/2011

Ordained Minister: FountainGate International Ministries - 9/2010

AA in Practical Ministries FountainGate Institute/Wagner Institute – 5/19/2008

Education

NSSI: Non-Suicidal Self-Injury, 3/5 hrs. 9/15/2014, CPSA

CERT: Community Emergency Response Team Certificate 10/25/2011

FEMA, IS-100.b, 200.b and 700a Incident Command System, On-line – 2011

Sharing Hope in Crisis, Billy Graham Rapid Response Team Training, Certificate – 3/5/2011

International Alliance of Chaplain Corps, Graduate, 30 hours -11/14/ 2010

FountainGate Institute, AA Degree in Practical Ministries – 5/19/2008

Volunteer Chaplain Training, Northwest Hospital, Graduate – 12/1/2008

Faith Ministries Training Institute, Graduate - 5/22/2005

Chaparral Career College, Graduate General Clerical, 50 hrs. 9/9/1979

Other: Special interest, religious and day seminar business courses

Volunteer Work

SACRC (Southern Arizona Correctional Release Center)

Arizona Chaplain Corp

Pima County Jail, Library;

Northwest Medical Center, Volunteer Chaplain

Faith Christian Fellowship Church work and Inmate Correspondence

Faith Ministries, Donation collection and trip to Mexico

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