Customer Service Manager

PAMELA R. MORRIS

**** ********* ***** • Union City, GA 30291

• Cell: 770-***-**** • ***********@*****.***

ATTN: Hiring Manager;

As a dedicated Customer Service professional with a proven record of success, I respectfully submit my resume of over 20 years of experience for your review for your current or future openings.

My effectiveness throughout my career is in part a result of strong, interpersonal communication, active listening skills, situation analysis, partnership development, and business strategy skills. I also possess strong administrative, organizational efficiency skills, employee training and problem solving combined with decisive leadership.

While my career has been primarily in the mortgage loan industry, my capabilities extend to any position in the financial arena that requires accuracy, data analysis, quality control and strong customer service communication skills to effectively drive the growth and prosperity of a business.

To summarize my qualifications as the foundation for superior performance, I possess the following personal characteristics, as my references will attest to:

• Team Management: An experienced and effective leader with the ability to communicate at all levels of an organization, appropriately allocate resources and delegate responsibilities in order to maximize productivity and increase morale.

• Innovation: Demonstrated ability to both create and implement new processes and procedures that maximize operational efficiency and increase profitability.

• Customer Service: Exceptional skill to recognize both the internal and external customer and the need to constantly exceed their expectations.

• Business Acumen: A high energy decision maker and problem solver with a strong work ethic and successful record of minimizing costs, maximizing profitability and increasing revenue and sales.

• Professional Management: Proven ability to work independently or as part of a management team with an extensive history of taking on leadership responsibilities as a member of a team in multiple tasks.

Since a good fit for any position is highly dependent upon the personal chemistry of the candidate as it relates to the corporate culture, I would welcome the opportunity for a telephone or personal meeting to explore how I may contribute my talents to assist in the growth of your business.

Sincerely,

Pamela R. Morris

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