Customer Service Human Resources

AMBER WARREN

*** *** ***** ****, ******, Georgia 30132 C: 770-***-**** ********@*****.***

Summary

Versatile and experienced in multiple fields of customer service and office administration. Organized and

adept at managing multiple projects with ease prioritizing and using expert time management methods.

Experience

Administrative and Human Resources Assistant

Building Maintenance Services, Inc. 05/2014 to Present

Kennesaw, GA

Support management staff in day to day operations, relay messages, maintain and update company documents and forms.

Report calls and emails of facility problems to managers, and respond via email if needed.

Search and prepare proposal packages for new and existing clients.

Schedule meetings and travel arrangements.

Welcome applicants and new employees by assisting Human Resources with the application, interview, and orientation process.

Assist Human Resources in completing employment verifications, performing background checks, reporting new hires, and collecting and confirming payroll time sheets.

Maintain employee confidence and protect operations by keeping human resource information confidential.

Maintain quality service by following organization standards.

Contributes to team effort by accomplishing related results as needed.

Server

12/2012 to 10/2013

Cedarcrest Tavern and Loco Willys

Acworth, GA

Provided the customers with a pleasant dining experience and quality service.

Conducted final check of food items prior to serving customers to ensure quality maintenance.

Ensured the cleanliness of dining area and food items before serving.

Held responsibility of handling/serving all food and beverage items as per the policies of the county.

Worked in coordination with other departments to ensure that customers get quality service and

satisfaction.

Assisted others in carrying out their part of preparing/serving meals.

Maintained serving standards and followed all regulations while performing duties.

Independent Consultant

08/2011 to 08/2013

Scentsy Fragrance

Acworth, GA

Selling, marketing, and promoting of Scentsy products.

Utilize marketing strategies to meet and surpass sales goals.

Derive incentive programs to promote customer loyalty.

Network with other consultants in order to meet team goals.

Recruit consultants to strengthen and grow sales team.

Two Year Old Preschool Teacher

08/2008 to 05/2009

First Baptist Christian School of Kennesaw

Kennesaw, GA

Taught basics such as color, shape, number and letter recognition.

Taught interpersonal skills, hygiene and proper eating habits.

Organized group activities: field trips, games, painting, storytelling, music and plays.

Read books to the entire class and in small groups.

Established basic disciplinary rules and maintained order.

Kept progress notes evaluating behavior, development, and health.

Reported and discussed any possible problems with specialists and parents.

Met with parents whenever necessary to discuss progress or requirements.

Prepared classroom materials and maintained clean, safe facilities and equipment.

Provided children and parents with activity schedules and established classroom routine.

School Receptionist

06/2007 to 08/2008

First Baptist Christian School of Kennesaw

Kennesaw, GA

Planned travel arrangements for students, teachers and parents.

Designed electronic file systems and maintained electronic and paper files.

Managed the receptionist area, including greeting visitors and responding to telephone and in-person

requests for information.

Dispersed incoming mail to correct recipients throughout the office.

Created PowerPoint presentations used for professional development.

Received and screened a high volume of internal and external communications, including email and

mail.

Cashier

10/2003 to 07/2007

Publix Supermarkets

Kennesaw, GA

Processed transactions quickly and efficiently.

Maintained a friendly and cordial relationship with the customers by greeting them and assisting them

with all relevant issues.

Refilled supplies and shopping bags and verified cash register balances.

Education

Bachelor of Science: Early Childhood Education

Kennesaw State University

Kennesaw, GA

Attended from August 2005- December 2009

GPA of 3.5

Emphasis in Child Development

Continuing education in Early Childhood Education

Tutored young children in reading and writing

Planned and implemented lessons for a second grade class during September 2009 - December 2009

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