Technical Writer
Resume:
Assets and Expertise
Exceptionally skilled and experienced at technical writing and editing: manuals, user guides, operating processes, maintenance procedures, online help, online documentation, and on-screen text (intranet, web-based, and Windows)
Cradle to grave document development through analysis of specifications and other source materials, interviewing SMEs, testing software, and multi-level review and editing schedules
Project management and training background
Expert at Microsoft Office, and experienced with many other writing, reporting, presentation, and visual tools; type approximately 75-80 WPM
Learn new applications and processes quickly; experienced in a wide variety of industries, including telecommunications, utilities, financial, healthcare, manufacturing, and security
People skills, reliable, flexible, independent worker
Computer Skills
* Microsoft Office (Word, Excel, PowerPoint)
* Adobe Acrobat (full version)
* RoboHelp, RoboHTML
* SharePoint (and other intranet systems)
* Internet (research skills)
* SnagIt and other screen capture tools
* Framemaker
Auto CAD
Publisher
Photoshop
Visio
FrontPage
*= expert
Education
Bachelor of Journalism (magazine) University of Missouri
Bachelor of Arts (Russian area studies), University of Missouri
Magna Cum Laude, 3.8 on a 4.0 scale, Phi Kappa Phi Honor Society
Summary of Experience
Project management: technical communications deliverables, book publishing, magazine and newspaper publishing, client schedules
Writing and editing: corporate and departmental processes and procedures, user guides, newsletter articles, intranet postings, client letters, corporate style guides, departmental style guides and templates, mass emails, client letters, proposals, RFPs, training documents, case studies, and presentation materials using API Style, Chicago Manual of Style, and many company-specific style guides and templates
Professional Experience
2008-2016
Technical Writer and Editor
DDS Consulting, 2430 8th Ave. N, St. Petersburg, FL 33713
Technical writing and editing services for corporations, small businesses, and individuals. For example, developed and updated user guides (e.g., BioStat), marketing materials (e.g., Life Management and Custom Plastics, Inc.), software manuals, processes, and procedures for agile development (e.g., State of Missouri).
Edited consumer materials (e.g., articles and book by Dr. Peter Kurowski).
2005 to 2008
IT Editor
Raymond James, 880 Carillon Parkway, St. Petersburg, FL 33716
Served as editor of Information Technology department, while working with various departments to develop articles, white papers, proposals, presentations, processes, and procedures
Originated and completed corporate style guide by collaborating with Marketing, Equity Services, and Training departments. Used style guide for improved corporate branding. Marketed and enforced use of style guide.
Introduced editorial process and accompanying procedures, coached technical writers in their use, provided tools and other templates to assist them, and created tracking and measurement devices to ensure quality and productivity.
Edited all publications aimed at audience of financial advisors, including books, articles, web content, marketing materials.
Wrote feature articles, technical reports, product planning documents, and other publications that planned for and marketed Raymond James products.
Created process maps, corporate procedures and departmental procedures.
2004 to 2005
Technical Writer
Bunch and Associates, 3500 Reynolds Road, Lakeland, FL 33803
Wrote technical and training procedures for medical billing and healthcare support departments. Deliverables included user guides, training procedures, and web-based internal content.
Created spreadsheets and other tools to report on project process, production, and performance-based measures. Reported to Development Manager.
Developed software development processes and procedures for implementation of agile methodology.
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