Sai Ram

Email: acwqcg@r.postjobfree.com

Ph: 267-***-****

SUMMARY:

Over 7+ years of experience in packaging and have an in-depth understanding of Packaging and deployment using Wise Package Studio, Install Shield Admin Studio And SCCM

Experience with Migrating From Windows 7 to Windows 10 Environment.

Experience with SCCM Client installation, remote control, patch management, software distribution, operating system deployment, hardware and software inventory and network access protection using SCCM 2007/2012

Experience in all stages of the Software Packaging lifecycle – requirements gathering, analysis, design, development, testing and implementation

Packaging and re-packaging MSIs for heavily locked-down environments.

Extensive Knowledge of Group Policy Testing and Deployment.

Experience in Install and Configuring Site System Roles for SCCM

An extensive experience in SCCM OSD task sequence.

Expertise in Windows Installer Technology and working with various applications for software packaging.

Experience in creating and working on MST (Transforms), MSP (Patches) and MSM (Merge Modules) for use with MSIs.

Experience in sequencing applications using Microsoft Application virtualization AppV 4.6/5.0.

Used Orca and Wise Package Studio for MSI conflict resolution and performing ICE validation.

Worked extensively on PowerShell, Wise script, VBScript.

Worked on various Application packages for Windows NT 4.0, Windows 2000, Windows XP Professional, Windows 7 And Windows 10

Experience with Maintaining and publishing on Citrix XenApp 6.5 and 7.5 Environments.

Worked on Windows Registry, File System, Services, Devices, Hardware Drivers, and Security, Windows 2000 Active directory services and other NT4 and 2000 versions.

Experience in using Viewfinity, Carbon Black to monitor Client Machines.

Expertise in using Orca, Procmon, Filemon, Regmon, In-Control tools to debug runtime problem in a locked down environment.

Built my Own Lab with SCCM 2012 to keep up with the latest technology and my skill-set.

Troubleshooting/Problem solving skills and providing Technical Support.

Ability to set and achieve goals, work well independently or in team, skills in identifying problems and meeting goals.

TECHNICAL SKILLS:

Packaging

Tools

Windows Installer 2.0/3.1, Install Shield and Admin Studio 11.5/9.5/8.5, Wise Package

Studio 6.0/7.0/8.0, Microsoft Application Virtualization Client 4.6/5.0.

Deployment Tools

Active Directory, Group Policy, SMS Installer, SCCM 2007/2012, Citrix XenApp 6.5

Imaging

Tools

VSphere, MS Virtual PC

Operating Systems

Windows NT/2000/XP/7/8.1/10, Windows 2000/ 2003/2008/2012 server, Linux

Scripting Languages

VB script, Power Shell Script and Wise Scripting

Databases

MS Access, Oracle, MySQL

Malware Monitoring tools

Carbon Black 5.1, Viewfinity 4.5, Sophos 5.3.1

PROFESSIONAL EXPERIENCE:

Endurance, Purchase, NY Apr ’16 to Present

Role: SCCM Consultant

Responsibilities:

Daily duties include Software Distribution, Operating System Deployment, Provide 3rd level infrastructure support, and assist in the maintenance and troubleshooting of SCCM, and client workstations.

Migrated Packages from Windows 7 to Windows 10 in SCCM.

Update Driver Packages and modified Task sequence in SCCM for Windows 10 In place Upgrade Project.

Involved in UAT for Windows 10 Migration and Citrix Upgrade Project.

Responsible for deploying Windows security and 3rd party software updates with WSUS, SCCM, and SCUP (System Center Updates Publisher) and Participate in Weekly CR meetings.

Lead Team on Enterprise Rollout for Okta, Upgrading Image Right, Cisco VPN client and several Applications with 98% success rate.

Monitor and maintain the health of Citrix XenApp 6.5 and SCCM environments and patching the servers if needed.

Packaged and Updated applications to support windows 10 and Server 2012 R2 Environment.

Published Major Applications like OKTA, NAIC, MAT tool in Citrix XenApp 6.5.

Provide Custom report for Enterprise Rollouts to Business users & VP.

Maintaining and Building new VM using VSphere.

Created new GPO and Modified Start Layout for Windows 10.

Created new GPO for Windows Server 2012 R2 for lockout in new Citrix 7.5 Environment.

Created Active directory groups for the packages. And group policy object (GPO) deployments.

Delivered design, testing, documentation and deployment phases for implementation of enterprise rollouts.

Create temporary Elevations for Users and Create Policy for users Using Viewfinity.

Provided training for Desktop technicians on 3rd level troubleshooting.

Manage the entire lifecycle of Client global standard desktop and laptop models

Monitor and resolve Virus/Malware alerts Using Sophos and Viewfinity.

Deployed BIOS updates to older Lenovo Laptops through SCCM.

Environment: Admin Studio 11.5, Install Shield 2012SP1, App-V 5.0, Wise Packaging Studio 8.0, Orca, VSphere, Windows 7 SP1, Windows 10, Windows server 2008/2012 R2, SCCM 2012 R2, Citrix XenApp 6.5, 7.5

Transamerica, Cedar Rapids, IA Aug ’14 to Mar’16

Role: Sr. Application Packager/SCCM Administrator

Responsibilities:

Created packages, Programs and the distributed the content to Distribution points and deployed to User and

Device Collections in SCCM 2012 R2.

Working with Admin Studio 11.5 to repackage various applications and build MSI packages and Transforms (MST) and Patches (MSP).

Created the App-V Sequences using APP-V 5.0 for XP/Win7 Environment and also Publishing in UAT and Production Environments

Deployed the App-v Packages through SCCM 2012

Proficient in Packaging Microsoft Office and Virtualizing the Microsoft Products and deploying via SCCM.

Leading team and assigning tasks to offshore teams.

Performed Quality Control for packages created by Packagers to see if they meet all requirements and

Standards.

Worked on UAT assistance and Pre production testing and deployments and given lifecycle support.

App V and Admin studio is used for creating packages for Windows 7 and testing.

Used Install Shield Editor for editing and building MSI for the application.

Migrated Packages from App-V 4.6 to App-V 5.0

Packaged and deployed Microsoft updates using WSUS.

Created workstations build records using VMware and we build the packages on VMware.

Testing packages in different windows systems by using VMWare and on separate lab machine for locked-down environment.

Worked at Tier3 level creating custom actions for critical applications.

Creating packages for Windows 7 using App V and Admin studio and testing them.

Hands of experience in using windows PowerShell for creating custom actions and automation scripts.

Used VB Script for Custom actions and created components and associated with feature as required.

Created, modified and customized MSI, MST and MSP using Orca.

Used SCCM as a deployment tool for deploying applications on to user machine.

Used SCCM for advertising, deploying and creating distribution points.

Edited Tables, Created Components, and Created MSI’s in Admin Studio for Windows Installer

Used Procmon and Install Watch Pro to find files and registry keys in order for application to function properly.

Coordinated with different groups to deploy software packages.

Environment: Admin Studio 11.5, Install Shield 2012SP1, App-V 4.6/5.0, Wise Packaging Studio 8.0, Orca,VM Ware 8.3.2, VB Script, Windows 7, Windows XP SP3, Landesk 8.8, SCCM 2012 SP1, Citrix XenApp 5.0

Kardal Inc, Dallas, TX Aug ‘13 to July ‘14

Role: SCCM Administrator

Responsibilities:

Software packaging using Wise Package Studio / Install Shield Admin Studio.

Creating App-v virtual applications and also creating App-v virtual environment in SCCM

Creating and advertising the PXE operating system deployment task sequence to the target collection or device.

Used SCCM 2012 for deploying the packages

Create OSD images, task sequences and deploy MOE using wake on LAN and USMT

Configured Discovery methods, Boundaries, Software update point (SUP), Distribution points (DP's).

Added and Configured application web catalog Service.

Installed SCUP and integrated with SCCM 2012 R2.

Installed third party patches using SCUP and SCCM 2012 R2.

Pushed SCCM 2012 client to all end clients and debugged the failed PC's.

Created Customized Task sequence to Deploy 64-Bit and 32-Bit OS.

Involved in QA and User Acceptance Testing prior to sending the package for deployment

Automating tasks for SCCM via scripting using PowerShell, VB Script, and Batch files

Configured OS, maintained user accounts and computer accounts using Group Policy

Used Active Directory for managing Domain and local accounts and cross domain authentications.

Configure new site servers, including boundaries and sites as per design.

Used VMWare 8.0 application for having clean base OS for packaging and testing.

Diagnose, troubleshoot and resolve a range of software, hardware and connectivity issues

Environment: Admin Studio 11.5, Install Shield 2012SP1, App-V 4.6, Wise Packaging Studio 8.0, Orca, VM Ware 8.0, VB Script, PowerShell, Windows server 2012, Windows 7, Windows XP SP3, SCCM 2007/2012

Blackboard, Reston, VA June ’12 to July ’13

Role: Application Packager

Responsibilities:

Worked with Admin Studio 9.01 to repackage various applications and build MSI packages and Transforms (MST) and Patches (MSP).

Used Install Shield Editor for editing and building MSI for the application.

Used App-V for virtualization of the applications.

Created MST by providing MSI and build wrapper (.exe) as a final output.

Performed Conflict Resolution for packages created by Packagers to see if they have conflicts with other

Applications and Operating system.

Created workstations build records using VMware and we build the packages on VMware.

Certify the software for the packaging requests using Verification Component.

Testing packages in different windows systems by using VMWare and also on separate test machine.

Used VB Script for Custom actions and created components and associated with feature as required.

Created, modified and customized MSI packages using Orca

Used SCCM as a deployment tool for deploying applications on to user machine.

Created SCCM Program for different packages and creating and updating the distribution points.

Edited Tables, Created Components, and Created MSI’s in Admin Studio for Windows Installer

Used Uniextractor tool for extracting the MSI from setup.exe.

Used Filemon and Regmon and Install Watch Pro to find files and registry keys in order for application to function properly.

Coordinated with different groups to deploy software packages.

Interacting with the user to gather requirements and to test the application using remote assistance and online meeting.

Environment: Admin Studio 9.01, Install Shield 2009, App-V 4.6, Zenworks 4.0, Orca, IBM Lotus Notes, VM Ware 6.5, VB Script, Windows XP SP3, Landesk 8, SCCM 2007.

Liberty Mutual, Redmond, WA Aug ’11 to May ’12

Role: Application Packager

Responsibilities:

Used Wise Package Studio 6 Professional to repackage the application packages and to take the snapshot

Of the pre-install and post-install and capture the changes for XP.

Created MSI Transforms (.MST), Patches (.MSP), and Modules (.MSM) to accommodate differences within

All departments.

Created, modified and customized MSI packages using Orca as One of the Tools.

Used SMS Administrator Console to create packages and collections, Advertisements and distributing the applications to test machines.

Provided training for new team members locally and parallel teams overseas.

Created custom VB Scripts to perform automation, installation and configuration tasks within MSI packages.

Used VMWare Workstation 6 version to build and test MSI packages.

Created batch files and exe files for manual installs and used wrapper.exe for automated installs.

Used Filemon, Regmon and Procmon tools for monitoring the files and registry keys accessed by the application, as part of troubleshooting.

Provided beta testing for corporate application packaging request system.

Maintaining and Troubleshooting Windows XP Computers.

Environment: Wise Package Studio 6.0,, VMWare Workstation 6, Windows XP, ODBC, Ghost, Bugzilla, SMS Installer, Filemon, Regmon.SMS

LSI Logic, INDIA Jun ’10 to Jul ’11

Role: System Administrator

Responsibilities:

Managing Active Directory - Unlock user accounts; add users & group memberships, reset network passwords and giving access to drives & folders in AD.

Add and change security groups through Active directory.

Ensured operating system security by applying appropriate patches and releases. Maintained LAN backup system and recover data when necessary.

Researched, recommended, and implemented network enhancements that improved system reliability and performance.

Provided 2nd and 3rd level support for software and hardware issues.

Monitor Traffic, Security and Event logs on all firewalls and servers.

Maintain technical documentation on server hardware inventories, backup procedures, and disaster recovery procedures.

Assist System Analyst with hardware/software upgrades and new installs.

Environment: Windows Server 2003, Windows XP, MS Applications, Active Directory, LAN servers, Filemon, Regmon.

Info Labs, INDIA

Role: Technical Support Specialist

Responsibilities: Jun ’09 to May ’10

Oversee the daily activities related to workstations and laptop usage.

Provide Daily internal workstation, printer and peripheral help desk support via telephone; help desk ticketing system, remote access and remote site visits.

Prepare equipment for employee use, performing operation system, software configuration and installation of cables and peripherals.

Install and perform minor repairs to desktops, laptops, printers and other peripherals as needed.

Answer user inquiries regarding computer software or hardware operations to resolve problems.

Perform user account management including password change, requests or domain access and various user applications.

Develop knowledge-based articles related to common usage of hardware and software in our environment for internal users.

Confer with staff and management to recommend new system improvements, requirements or modifications as needed.

Assist with Writing Basic Crystal Reports

Environment: Windows XP, MS Applications, Print servers, LAN server

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