Customer Service Manager

** ********* ******

East Weymouth Ma, *****

Phone 781-***-****

Fax n/a

E-mail *******@***.***

David J Cardoza

Professional experience

**** -**** *** ******* ***. Hingham Ma 02043.

Computer Operator II

Mainframe printing.

Mainframe batch monitoring.

Server maintenance.

ARCserve backup monitoring.

Veritas file monitoring / support.

Active Directory updates/admin.

LAN closet set up/maintenance.

Desktop set up/support.

ISPF/VMCF platform.

UCC1, 7, 11 & AUTOSYS platform.

OUTLOOK email platform.

Microsoft products support; OFFICE, EXCEL, WORD and OFFICE.

Cross train with systems personnel.

Performance review experience.

UPS setups and maintenance.

Report distribution.

1976 - 1988 Bank of Boston. Dorchester, Ma

Computer Operator II.

Report Distribution supervisor.

Shift supervisor

Mainframe batch processing.

Tech support/problem resolution.

JCL coding.

Data Management tech.

ISPF platform.

Tape librarian.

Mainframe Impact and Laser printing.

Automated repetitive processes.

Project manager for new software installion team.

Education

1972 – 1975 Hyde Park High School, Hyde Park, Ma 02137

Graduated.

Additional professional activities

Programming courses; BASIC, COBOL, FORTRAN & some ASSEMBLER programming.

Training courses: How to manage your manager, one minute manager.

ASSEMBLER training.

Customer service / help desk.

Running and labeling communication cable.

Ordering and maintaining data center inventory.

Extracurricular activities

Harley Davidson certified mechanic.

Carpentry.

Hobbies

Bowling.

Darts.

Hockey.

Football.

Playing Bass guitar and singing in a gigging band.

Disc Jockey for hire.

Karaoke host.

Contact this candidate