Customer Service Construction Project Coordinator

*** ******* ****** 214-***-****

Lavon, TX ***** *********@*****.***

OBJECTIVE

Determined self-starter who maintains all deadlines and keeps accurate records. Ability to multi-task in a dynamic, work environment and excellent team player. Always committed to customer satisfaction and growing others.

PROFESSIONAL EXPERIENCE

TD Industries

A trade-diverse construction company implementing projects for general contractors nationwide.

Farmers Branch, Texas

Project Coordinator / Work Order Coordinator / Maintenance Technician

July 2007- July, 2016

Responsible for the maintenance of 160 machines within TDManufacturing.

Tracked Purchase Orders and operation manuals.

Assisted with installation of new machines.

Processed new and temporary employees through the personnel department for badge security.

Managed and processed documents into a Wiki-style database involving procedures within the Manufacturing department.

Safety-trained thru DuPont’s “Stop For Each Other” program. Member of department’s Safety Committee.

Involved with planning and implementation sessions for 5S, Kanban and Gemba for more efficient, Lean Production in Manufacturing.

Participated in the Manufacturing department’s Process Improvement program.

Entered work orders for shop production of pre-fabricated plumbing, pipe and hangers for field personnel.

Contacted internal and external customers about material requests concerning material type, availability, time needed for fabrication, delivery schedule, cost, etc.

When material arrived in pre-fabrication, communicated to the fabrication team so they would have a firm understanding of the drawings and required material so the customer gets exactly what is needed for the project.

Assisted Material Dept with requests to vendors when needed.

Read submittals & specifications and looked over blueprints for precise equipment identification and installation locations.

Provided job meeting pre-planning, job reviews and lessons-learned meetings to ensure higher quality performance at the construction job site.

Managed the training (safety and trades) for all field crew members (Total: 70) in the Special Projects division.

Reviewed Pre-Task Safety Plans and Crane Lifts with field crews.

Kept monthly records of inventory for tools in the DFW area. Made certain expenditures were kept within yearly budgets.

Created Primavera schedules for project managers and superintendents.

Posted monthly reports for gross margin, revenue, billings, and one-week plan variances.

Arranged for permit validations and city inspections.

Managed field crew time.

Lassiter, Inc.

An HVAC mechanical company providing large-scale heating and cooling systems to DFW schools and businesses.

Terrell, Texas

Foreman / Project Coordinator

May 2005 – July 2007

Supervised duct and pipe installation crews and led weekly employee, safety meetings on job sites.

Provided liaison support between the office and the field. Established relationships between the General Contractor and the Lassiter foremen.

Maintained a construction database (Masterbuilder) for all timesheets and engineering inquiries (RFIs and Change Orders).

Kept inventory records of all company equipment with the employees.

Attended scheduled meetings with all trades, discussing problems and solutions during each phase of projects.

TekSystems

Richardson, Texas

Inventory Specialist (contract Company for MCI)

November 2004 – May 2005

Shipped, staged and tested Cisco routers for nationwide Customer account

Arranged for Customer equipment retrieval from their sites.

Rotated Customer equipment for reuse in the field. Erased old software and reloaded configuration into routers.

Tracked the inventory of all Customer equipment.

Precise Land Surveying Inc.

A local, innovative surveying company that generates aggressive results for DFW title companies. Mesquite, Texas

Crew Chief / CADD Drafting Engineer

July 2003 – November 2004

Drew accurate pictorial AutoCADD surveys of customers’ properties.

Surveyed residential and industrial properties.

Trained rodmen to become crew chiefs.

Prime Art and Jewel

An international jewelry company that provides their product lines to Fortune 500 retailers across the country.

Dallas, Texas

Inventory Analyst

September 2002– July 2003

Assisted in increasing the efficiency of customer orders through operations departments: receiving, product consumption and shipping.

Verizon

A global telecommunications company providing seamless connectivity to homes and businesses worldwide.

Richardson, Texas

Operations / Fiber Optic Technician / International Circuit Coordinator

August 1994 – June 2002

Assisted with the installation of new fiber optic networks in right-of-ways. Managed sub-contractors who placed hand holes, manholes and fiber-optic cable & PVC. Monitored backhoe, track hoe, horizontal boring machines being used by hired sub-contractors at job sites.

Participated in scheduled fiber optic outages for network improvements.

Managed inventory, repairs and procurement for 50 technicians in the DFW metroplex.

Installed international circuits with MCI field technicians and foreign telecom companies (end-to-end) to Germany, Austria, Ireland and England.

EDUCATION

NORTHLAKE COLLEGE

Irving, Texas

Associates Degree, Construction Management

Currently undertaking

CEF Pipefitting Accelerated Certification

CEF Plumbing Accelerated Certification

TOWSON UNIVERSITY

Towson, Maryland

Bachelor of Arts, German

May 1993

LANGUAGE SKILLS

German Write, Speak and Read – Advanced Level

Spanish Write, Speak and Read – Beginner Level

Portuguese (Brazil) Speak (conversational)

Mandarin Chinese Speak (conversational)

AREAS OF STRENGTH

Safety Internal Customer Service

Servant Leadership Stephen Covey’s 7 Habits

Inventory Control Process Improvements

Multi-tasking Scheduling

German

Computer – Dynamics, Word, Excel, PowerPoint

VOLUNTEER COMMITMENTS

Knights of Columbus

Sigma Alpha Mu - Alumni

Contact this candidate