Life Insurance Computer Science

RESUME

Deepa.M

Email id:

**********@*****.***

Contact # 91-814*******

Alternate # 91-843*******

Permanent Address:

D/O Mr. .R .Mohan,

No.141/57, Kaveri street, V.o.c Market,

Salem- Pin code: 636001.

Personal Details

DOB: 12/10/1989

Age: 26

Sex: Female

Marital Status: Single

Nationality: Indian

PROFESSIONAL SUMMARY

Around 3+ years of extensive experience in Mainframe Technology, specifically in Mainframe Z/OS system operations batch and console monitoring area. The work consisted mainly of assisting system operations with operational problems, health checkup of various subsystems, scheduling the batch jobs, monitoring the workload. I have worked extensively on Mainframe batch scheduling and monitoring using Ca7 and Control-M, Esp,Z/OS console monitoring and IPL, JES2/JES3 (Z/OS). I have sound knowledge about the Operating System and its components and various tools.

PROFESSIONAL EXPERIENCE

(i) Current Organization : Mphasis Company Pvt Ltd, Bangalore.

Designation : Splz Associate Infrastructure Engineer.

Role : Batch Monitoring and Console Monitoring

Duration : 17th Feb 2014 till date

Skill set

Hardware : IBM Mainframes.

Monitoring Tool : CA-7, ESP and Control-M.

Mainframe Knowledge: JCL, TSO, ISPF, JES, MVS DB2 and Z/OS operating systems.

Ticketing Tool : Citrix and Remedy.

CORE SKILLS

Level 1 Activity:

Managing 21 multiple production and test mainframe LPAR’s (JES2 and JES3).

Monitoring Batch jobs scheduling through Ca7,Esp and Control-M (Z/os).

Monitoring Client systems for error messages like buffer shortages, system errors and SPOOL.

Monitoring and informing the Tape related messages like Tape mount pending, Tape drives offline/online etc.

Monitor nightly/weekly recycles of CICS and IMS.

Level 2 Activities:

Troubleshooting of basic system problems, long tape mounts, slowness of batch processing while interfacing directly with Production Control for problem determination and resolution.

Performing check point restarts and taking manual back up.

Perform changes in job class, edit JCL according to procedures.

Level 3 Activities:

Performing System IPL as per the Changes (Customer requirement).

Perform recycles on CICS needed to resolve issues or for maintenance.

Changing the Initiators and service classes.

Console and Back up Activities:

Console: Monitoring system performance, recycling regions and tasks, bringing tasks out of automation and vice versa, performing IPL, replying for storage and tapes related WTOR’s, manually submitting weekly backups.

Core Responsibilities:

To follow the procedures of Shut down and Start up for IPL ing the system.

System maintenance, monitoring syslog activities, smf dataset, spool, batch abend and assigning the job initiators. Class and service class.

Console maintenance regions and task abend, start and stop of transactions & regions, cycling of IMS regions, IMS start/stop.

Monitor and handle the critical batch stream.

Standard manipulation of jobs like skills i.e., holding, freeing, killing, demanding, forcing jobs, changing properties of jobs.

Demanding and modifying both permanent and one-time changes

Monitor the batch cycle of LPARS (all regions) and ensure the timely completion of SLA.

Manage JES spool and analyze hardware and software problem informing to the support team.

Escalating, re-assigning, and resolving problem tickets on remedy.

CLIENT DETAILS

Project US AIRWAYS

US Airways, Inc. is a major airline based in the U.S. city of Tempe, Arizona. The airline is an operating unit of US Airways Group and is the 6th largest airline by traffic and 8th largest by market value in the country.

MARATHON OIL CORPORATION

Marathon is the fourth largest United States-based integrated oil company and the US nation's 5th largest refiner

AGCO INDUSTRIES

AGCO is one of the world's largest manufacturers and distributors of agricultural equipment. Our brands are sold in more than 140 countries and are led by these four core global brands.

PHOENIX LIFE INSURANCE

Phoenix Life Insurance Company offers life insurance and annuity products through affiliated and non affiliated distributors in the United States. The company’s life insurance products include variable universal life, universal life, term life, and other insurance products.

TOPS MARKET

Friendly Markets, LLC, (TOPS) is headquartered in Williamsville, NY and operates 126 full-service supermarkets and five franchise supermarkets. With over 13,000 associates, Tops is a leading full-service grocery retailer in upstate New York, and northern Pennsylvania.

APPRECIATION

Constant appreciation from client for exceptional and quality of work.

Provided new ideas and methods to do the same and received appreciation from senior management.

Mentored new team members with KT and helped them in getting live into account within one month.

PERSONAL SKILL:

Ability to build the team and maintain relationship at all levels, in a multifarious environment.

Good understanding of people expectations, tolerant with flexibility and excellent analytical approach to the problems

Confident, poised and optimistic individual, effective in developing new templates and establishing good relationships with prospective Clients and decision makers at all levels through highly professional approach.

Ability to deal directly, and successfully, with various levels of technical and non-technical management team.

Good written and oral communication skills, ability to self-manage, strong problem solving skills.

EDUCATIONAL QUALIFICATION

B.E. Computer science Engineering in Vivekananda Institute of Engineering & Technology for Women, Anna University, in the year 2011.

Completed Diploma (Computer Science) in 2008 from Rajaji Institute of Technology, Salem with an aggregate of 89%.

Completed SSLC in 2005 from Government Girls Higher Secondary School, Salem with an aggregate of 75%.

LINGUISTIC ABILITIES

English (R/W/S)

Tamil (R/W/S)

Telugu(S)

PERSONAL DETAILS

Name : M. Deepa

DOB : 12-10-1989

Nationality : Indian.

Languages Know : Tamil, English, Telugu, and Hindi.

Marital status : Single

Permanent Address : 141/57, Kaveri Street

V.O.C Market,

Salem-636001

DECLARATI ON

I hereby declare that all statements made above are true and correct to the best of my knowledge and belief.

PLACE: Yours Sincerely

DATE: Deepa. M

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