Summary

Experience

Katherine Bay

*** ********* ***

Itasca, IL 60143

Home: 630-***-****

Cell: 630-***-****

acwq3i@r.postjobfree.com

Friendly, dependable, respectful, hard worker, quick learner with many years experience in a variety of job skills. Areas of expertise include daycare assistant, dental assistant, medical billing for medicare home health agency, retail. Multi-tasker following through to achieve project goals. Seeking a permanent job where learning new skills and advancement is possible. Committed to being a good worker and team player. Helping the company by doing my part in achieving the highest level of success for the good of the company. Organized and professional. Customer-focused in retail sales with a solid understanding of customer service. Looking to apply my education and experience to a permanent job. Areas of proficiency include problem solving skills. Ability to function at a high level in a wide variety of settings.

Daycare Assistant, 04/2015 Current

Acarath Montessori Center Schaumburg, IL

Physically and verbally interacted with children throughout the day. Collaborated daily with classroom teachers to keep activities running smoothly. Supervised and assisted with Music, Art, Gymnastics, and Sports. Monitored children's play activities to verify safety and wellness. Supervised field trips. Openly exchanged ideas and materials with coworkers. Carefully supervised children in play area. Used clear communication and professionalism to develop constructive relationships with families. Prepared, served and cleaned up daily meals and snacks for 21 children. Maintained a safe, clean and constantly supervised play environment. Sanitized all toys and play areas daily. Completed required 15 hours of childcare classes.

Oral Surgery Assistant, 01/2015 02/2015

Drs. Boyer & Sheive,P.C Bloomingdale, IL

Properly sterilized dental instruments and equipment, and thoroughly cleaned examination rooms in accordance with infection control policies. Effectively operated panoramic x-ray machine. Gathered and recorded medical and dental histories and vital signs of patients. Correctly arranged and set up instrument trays prior to dental procedures and surgeries. Assisted dentist with general, surgical and procedures. Assisted in oral surgery procedures including complex surgical extractions of wisdom teeth including impacted teeth. Managed difficult or emotional patient situations and responded promptly to patient needs. Treated every patient with compassion and respect. Provided appropriate postoperative instructions as prescribed by the dentist. Sales Associate, 01/2014 05/2015

DSW inc Schaumburg, IL

Maintained sales floor. Assisted customers with their shopping needs, and answered all questions with the best customer service possible. Treated every customer with great respect and courtesy. Placed special orders and called other stores to find desired items. Recommended merchandise based on customer needs. Guided customers in choosing items that reflected personal style and shape.

Sales Associate, 10/2011 03/2014

Landsend Inc Schaumburg, IL

Helped customers select products that best fit their personal needs. Offered exceptional customer service to differentiate and promote the company brand. Consulted with customers on the latest styles and trends. Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience. Kept the showroom clean and maintained neat, orderly product displays. Completed floor replenishment to guarantee size availability and promote customer satisfaction. Balanced the needs of multiple customers simultaneously in a fast-paced retail environment. Processed all sales transactions accurately and in a timely fashion. Assessed customer needs and Education

Skills

responded to questions. Operated cash register with proficiency. Provided professional and courteous service at all times.

Sales Associate, 05/2009 05/2011

Eddie Bauer, Inc Schaumburg, IL

Greeted incoming customers and provided immediate assistance. Retrieved alternate items and sizes on request. Listened to customer needs and preferences to provide great customer service. Completed purchases with cash, credit and debit payment methods. Increased purchase totals by recommending additional items. Described use and operation of merchandise to customers. Received and processed cash and credit payments for in-store purchases. Met and exceeded targeted sales goals. Shared product knowledge with customers while making personal recommendations. Demonstrated that customers come first by serving them with a sense of urgency and compassion. Worked as a team member to provide the highest level of service to customers. Maintained friendly and professional customer interactions.

Office Assistant/Medicare claims Biller, 01/1994 01/2014 Nursing Care, Inc Wood Dale, IL

Responsible for billing and submitting medical claims to Medicare. Checking claim status in the J11 A/B Mac SC/HHA- Palmetto GBA Claim summary inquiry; claims corrections, fixing errors and rejected claims, resubmitting claims, ensuring all claims get paid. Data entry of medical information and entering nursing visits. Data entry of Oasis information for recertification of patients, and submitting it to the MS/Oasis system for the state of IL. Assisted with payroll preparation and calculating payroll taxes. Responsible for many administrative functions within the organization responsible for the maintenance of the patient's documents, 485 forms, orders from doctors, and patient information. Proficient in Microsoft Word, Excel, PC Ace Pro 32, and VisiTrack billing software, the J11 A/B Mac SC/HHA- Palmetto GBA Claim summary Inquiry, Ivans lime portal, MDS/Oasis system at Cms.gov. Proficient in communicating with Medicare help desk to resolve billing problems for claims. 2014 College of DuPage Glen Ellyn, IL

Certificate of completion in dental assisting Dental Assistant 1998 College of DuPage Glen Ellyn, IL

Associate of Applied Science Business Management

1993 ADDISON TRAIL HIGH SCHOOL Addison, IL

High School Diploma

Excelent communication and customer service skills, CPR certified. Excellent attendance record. Proficient in Word and Excel.