customer service

Marie Grey

Customer Service Representative/Data entry/Order taker - Diamond Taxi Ltd

Toronto, ON

********@*****.**

To obtain a challenging and rewarding position where I can contribute my strong management skills, organizational skills, data entry skills and customer service skills. WORK EXPERIENCE

Customer Service Representative/Data entry/Order taker Diamond Taxi Ltd - Toronto, ON - 2008 - Present

• Financial reconciliation of members accounts, full cashiering

• Data entry, maintaining accounts

• Provide a high level of internal and external customer service

• Reception duties include: answering a multi - line meridian phone system, counter help.

• Maintaining existing member accounts as well as developing new accounts utilizing all in house computer programs.

Co-op Taxi

op Taxi - 2006 - 2008

Customer Service Representative

• Prepared waybills for invoicing

• Meeting deadlines, problem solving, account inquiries

• Answered incoming calls in a professional manner

• Assisted in dispatching driver orders

• Ensured clients, travelers depart and arrive in a timely and safe manner CENTURY COURIER

Toronto, ON - 2000 - 2008

Order Taker

• Answered incoming calls in a professional manner

• Customer service for clients checking on their orders

• Entered waybills into in house system

• Prepared waybills for invoicing

EDUCATION

certificate

RUNNYMEDE COLLEGIATE INSTITUTE - Toronto, ON

1972 - 1976

ADDITIONAL INFORMATION

Computer skills:

Data entry (45 - 55wpm), MS Word, Excel, Windows environment, multi line business phones, various in-house programs designed for specific tasks.

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