Customer Service Office
Resume:
269-***-**** – Cell
Lincoln, NE 68516
*************@*******.***
Marian A. Hoyer
CREATIVE ORGANIZATIONAL LEADER
Results oriented professional who has owned a business, managed people and projects. I am looking for a new career after recent relocation from South Dakota to Lincoln, NE.
PROFESSIONAL STRENGTHS
Compassionate Customer Focus Computer Skills in MS Office Willing to ask questions
Positive Personality Good Listener Ability to complete projects
Trustworthy, Honest Ability to Multi-task Strong Phone Skills
Eager to Learn Follow Written and Oral instructions Research answers on Internet
SELECT ACHIEVEMENTS & ABILITIES:
Demonstrated leadership as a business owner of 22 years of owning a janitorial cleaning business with 12 – 14 employees.
Creativity revealed through innovative ideas, concepts and procedures to enhance productivity and effectiveness. Assertive and respectful problem-solving skills and proactive steps to complete projects while still demonstrating adaptability and versatility.
Energize and motivate others to make a positive impact through a strong customer service focus, good listening skills and willingness to help others.
Organized team member who will prioritize work, manage projects and see projects through to completion.
PROFESSIONAL EXPERIENCE:
J & J Stables, Sturgis, Michigan
Barn Manager – 2004 - 2015
*Promoted business through sales, led trail rides, greeted new customers, planned and organized events
*Ordered feed, grain, hay and medicines for horses
*Managed veterinary visits, farrier visits, new customer appointments, scheduled trail rides
*Maintained 27 acres of land used for trail rides, managed and cleaned barn, stalls, and in-door riding arena
* Collected payments and maintained receivables
Doug Camburn Appliance & Repair, Sturgis, MI
Office Assistant - 2005 - 2011
*Made office calls, scheduled appointments, took customer payments and made daily deposits
*Schedule service calls, prioritized service needs
*Ordered parts, tracked warranty items
*Office filing, faxing, data entry in computer system
Sturgis Medical Center, Dr. Jenter, Sturgis, South Dakota
Temporary Office Assistant – 2003 - 2004
*Made office calls, scheduled appointments, took customer payments and made daily deposits
University of Pittsburg Medical Center (UMPC), Pittsburgh, PA
Sterile Support Assistant (6 months) - 2001
Anesthesia Aid (18 months) – 2001 - 2003
*Restocked shelves as new equipment and products came in for use in the hospital.
*Learned the decontamination process for instruments, cleaned instruments and prepared case carts for new surgeries.
*Restocked each OR room back to PAR levels for surgeries including instruments and pharmaceuticals
*Available to be on call for each surgery to assist anesthesiologists Anesthesiology
Mari Co, South Sioux City, NE
Owner – 1978 - 2000
*Owner of a professional cleaning service cleaning both residential and commercial buildings as well as doing new construction clean up.
*Managed 12 to 14 employees, set schedules and bid new work and responsible for sales.
*Provided customer service to home and business owners to ensure services provided met expectations as well as billing and collecting income for work performed.
*Managed projects for timely completion, ordered and maintained supplies for all jobs, trained employees on proper use of products and equipment.
*Managed the payroll processing, worker’s compensation, unemployment, and legal compliance for business issues.
EDUCATION:
H.S. Diploma – Hinton, IA
Business Certificate – Western Iowa Technical College
Medical Coding Certificate – Community College of Allegheny County, Pittsburg, PA
SKILLS AND COMPUTER EXPERIENCE: Experienced in Microsoft Office Suite products and other software including – Excel, Word, Outlook, QuickBooks.
References:
Doug Camburn Harland Yoder
Doug Camburn Appliance & Repair Yoder’s Ferrier Service
103 E Main St, Sturgis, MI 490**-***** Wasepi Rd., Centreville, MI 49032
Christine Havenaar
Independent Insurance Sales
6212 Chesterfield Court, Kalamazoo, MI 49009
269-***-**** / *************@***.***
Carol Washburn
Team Lead in Medical Insurance Claims, Mercer Consumer
4725 Woodland Avenue, Unit 5, West Des Moines, IA 50266
515-***-**** / *******@***.***
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