Sales Customer Service

Joyomeg E. Vincent

*******.*******@*******.*** M: 609-***-**** 115 Tammy Lane, Mickleton, NJ 08056

Senior Sales executive

Top-performing sales professional driving results within pharmaceuticals and nutritional industries

Dynamic and Strategic Sales Professional with more than 15 years of success in driving revenue by employing expertise in sales, business development, and relationship management. Pharmaceuticals and nutritional product specialist with history of driving sales and building strategic industry contacts. Driven sales master, accountable for supporting regional development and expansion of organizations by deftly translating strategy into actionable initiatives.

Expert communicator known for utilizing effectual negotiation and interpersonal skills to educate and close large deals that positively impacts company bottom-line. Success in building business partnerships and managing accounts to align customer needs with business capabilities and objectives. Inspirational and focused leader with ability to align organizational systems, unleash individual talents, and build long-standing, collaborative relationships throughout an organization.

Areas of Expertise

Strategic Planning – Sales Management –Territory Management– Account Management – Account Retention – Customer Service – Marketing – Marketing Strategy

Market Share Growth – Negotiations – Lead Generation – Relationship Management – Business Development

Professional Experience

Alcon, a Novartis Company – Fort Worth, Texas

Senior Glaucoma Sales Consultant – State of Delaware & South NJ. February 2016 to present

Build and executes business plans to meet sales goals for assigned territory.

Drive territory sales performance, market share, and optimal resource utilization.

Develop effective professional business relationships with customers that support delivery of business results across a range of therapeutic areas.

Differentiate Alcon as a leader in therapeutic areas targeted.

Execute business plans and drives achievement of sales targets for assigned territory, customers, or therapeutic area.

Develop and apply understanding of customer organizations and networks and of diverse influences that affect customer decisions (e.g. peer relationships).

Execute call plans for customers, including medical experts from customer or academic communities; calls on the right person to deliver the right message with the right frequency.

Adapt and optimize approach and communication style during sales calls, responding appropriately to customer needs.

Make effective use of available technologies and channels to support sales calls.

Ensure that Alcon products and supporting services are broadly understood and available to more patients and customers.

Deploy and uses approved Marketing and Sales promotional materials and programs; runs direct promotion programs and facilitates pull-through activities.

Use expert knowledge of Alcon products and of a range of therapy areas to build professional customer relationships and to support sound clinical discussions.

Use detailed knowledge of competitor products’ features and benefits during sales calls to improve sales of Alcon products.

Allocate resources effectively for sampling, programs and events, etc.

Work effectively with other Alcon and Novartis stakeholders and with resources in Sales and across other functions (e.g., KAM, Marketing, etc.) to achieve sales targets.

Provide Alcon stakeholders and other colleagues with insight and feedback gained from customer interactions.

Work within Integrity and Compliance policies and all company policies and ensures those around me do the same.

FedEx Office – Delaware, Pennsylvania, New Jersey Regional Area

FedEx Office is the world’s largest source of document solutions, with a global network of more than 1,900 digitally connected locations, and over $2B in annual revenue and 17,000 employees in 8 countries.

Field Account Executive 2012 to 2015

Develop Healthcare accounts in the tri-state regional areas. Call upon area hospitals, and key strategic national accounts capitalize on opportunities and drive revenue expansion. Cultivate and develop relationships with key decision makers and clients and leverage industry contacts to turnaround and rescue lost accounts; And responsible for the supervision of 4 Customer Sales Service Specialist.

Championed 50% increase in sales in key Medical Center account.

Signed 5 large Medical Centers to Corporate Account Program, projected to generate $500k in sales.

Abbott Laboratories – Trenton Area

Global, diversified pharmaceuticals and health care products company with more than $30B in annual revenue and 90,000 employees operating in more than 130 countries.

Territory Manager, Trenton 1990 to 12/2012

Command pharmaceutical and nutritional sales and marketing engagements in Central New Jersey territory. Call upon area hospitals, OB/GYN group practices, and pediatric practices capitalize on opportunities and drive revenue expansion. Cultivate and develop relationships with key decision makers and clients and leverage industry contacts to turnaround and rescue lost accounts.

Collaborate with Hospital Administrators to create mutually beneficial solutions to customer issues. Design and execute Educational Programs to inform healthcare professionals on product benefits and features. Lead webinars and public speaking events to generate product loyalty, and trigger increased sales.

Championed an increase in market share from 22% to 64% within 12 years.

Realized an unparalleled market share growth from 30% to 60% in 2007 by capturing competitor market; transformed Trenton market share from predominantly Mead Johnson/Bristol Myers Squibb to Abbott Nutritional/Abbott Laboratories.

Negotiated and converted 66% of hospital accounts into long term contract arrangements, increasing number of hospitals under contract.

Secured 5 large and high-profile OB practices into exclusive agreement contracts.

Distinguished with numerous sales awards which included Peer Ranking Leader, Top performer club, Hospital Sales person of the month September 2011, and several district awards.

Additional experience as OB Specialist/ hospital representative, Associate Marketing Manager, and Field Sales Representative at Abbott Laboratories. Details by request.

Education Bachelor of Arts – Rowan University – Glassboro, NJ

MBA – Fairleigh Dickinson University – Madison, NJ

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