Customer Service Representative

Kathy Castle

*** ******* ******, ****** ** *****

Home: 740-***-**** - Cell: 740-***-**** - ******@********.***

Professional Summary

Business service professional with over 10 years experience in customer service, office procedures, accounting, sales,

call centers, with the ability to learn new programs easily. Excels at meeting goals, following directions, anticipating and

accepting challenges.

Core Qualifications

Results-oriented Computer proficient

Client-focused Microsoft Office

Quick learner File/records maintenance

Experience

Typist

February 2015 to October 2015

Sika Corporation - Marion, OH

Reviewed and provided comments on the adequacy of documents and took necessary steps to cure any deficiencies.

Designed electronic file systems and maintained electronic and paper files.

Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for

information.

Administrative Assistance

March 2014 to November 2014

Prospect Street United Methodist Church - Marion, OH

Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for

information.

Designed electronic file systems and maintained electronic and paper files.

Made copies, sent faxes and handled all incoming and outgoing correspondence.

Coordinated the collection and preparation of weekly bulletin and monthly newsletter.

Assisted clergy when requested.

Receptionist

August 2014 to October 2014

Bry-Air - Marion, OH

Maintained the front desk and reception area in a neat and organized fashion.

2-3 Matching with high volume accounts payable.

Experience with Job Boss

Customer Sales and Service Representative

March 1994 to December 2013

Frontier Communications - Marion, OH

Collected customer feedback and made process changes to exceed customer satisfaction goals.

Provided accurate and appropriate information in response to customer inquiries.

Demonstrated mastery of customer service call script within specified time frames.

Maintained up-to-date records at all times.

Developed effective relationships with all call center departments through clear communication.

Education

Bachelor of Science : Business Administration, 2003

Franklin University - Columbus, OH, USA

Associate of Science : Accounting, 1993

Marion Technical College - Marion, OH, USA

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