Engineer Customer Service

Victor L. Davis

**** **** *** *****

Stanley, NC 28164

Home: 704-***-****

Mobile: 980-***-****

*********@*****.***

Career Summary

Proven IT Technician/Engineer with over 20 years experience in the IT industry providing exceptional customer service.

Studied computer programming in college before changing career objective and receiving technical training in US Navy Advanced Electronics Computer Field program.

CompTIA A+, Network+, Microsoft MCP and MCTS certifications.

Job duties over career have included positions as field service technician, help desk technician, and systems engineer.

Currently seeking a position consistent with my qualifications that has opportunity for advancement.

Qualification Summary

Knowledgeable in:

Windows Server 2003, 2008, 2012 – Active Directory, Group Policy, Terminal Services, Exchange, WSUS, Hyper-V, Print Management, Backup and Anti-Virus.

Upgraded 2003 SBS domain to 2012 domain and migrated 50 Exchange users to Office 365.

Virtualized physical terminal server to Hyper-V virtual machine and replicated VM to backup server.

IBM AIX Unix – User Administration, Print & Filesystem Management, Backup and Recovery.

SCO Openserver Unix – User Administration, Print Management, Backup and Recovery.

Supporting Windows XP, 7, 8, & 10

PC, Laptop, & Printer Repair

Office 365 Migration – Performed numerous cutover migrations from Exchange to Office 365.

Cisco PIX & ASA Security Appliances

Sonicwall TZ & NSA Security Appliances

IPSec Site-to-Site VPN Tunnel & VPN Client Support

Remote Monitoring & Management (RMM) – LogicNow MAX RemoteManagement

Backup Solutions – Windows Backup, Symantec Backup Exec, Barracuda Backup, LoneTar and BackupEdge.

Skills Summary

Strong communication and documentation skills.

Team player but also works well with minimal supervision.

Ability to reliably complete all job responsibilities in a superior fashion.

Detail and accuracy oriented to provide quality work.

Develops and coordinates projects to complete on-time or ahead of schedule.

Ability to prioritize and solve problems efficiently.

Exceptionally reliable and trustworthy when given an assignment.

Ability to learn rapidly and adapt quickly to changing situations.

Display a high degree of honesty, loyalty and integrity.

Employment History

Systems Engineer

01/2003 – 06/2016 Benchmark Systems Lynchburg, VA

Installed servers, workstations and other network devices for customers in the Charlotte, NC area. Performed onsite troubleshooting/repair of computer systems, network and printers.

Performed help desk duties providing support to customers via phone, chat, email and remote control for nation-wide organization. Helped customers resolve problems with servers, workstations, network, printing issues, internet and VPN connectivity.

Monitored and managed customer’s servers and workstations providing proactive problem resolution using MAX RemoteManagement console as a MSP (Managed Service Provider).

Field Service Technician

01/1992 – 01/2003 The Network Companies Charlotte, NC

Installation, configuration, preventative maintenance, troubleshooting and repair of UNIX and Windows servers.

Responsible for configuration, installation and repair of the LAN (Local Area Network) and all peripheral equipment connected to the computer system including servers, computers, terminals, dot-matrix printers, laser printers, print servers, modems, UPS equipment, security appliances, wireless access points and switches.

Fire Control Technician

04/1985 – 04/1991 US Navy Charleston, SC

Operated, maintained and repaired ships weapon system and radar tracking systems.

Education

Military:

1986 – 26 weeks US Navy – Great Lakes, IL Advanced Electronics School

1985 – 11 weeks US Navy – Orlando, FL Basic Electricity and Electronics

1982-1984 Central Piedmont Community College, Charlotte NC Computer Programming

Completed 99 credit hours towards Associates Degree before changing career objective and joining US Navy to study advanced electronics.

Certificates

12/2015 - Microsoft Specialist Windows 7

05/2014 - Microsoft Certified Professional (MCP)

05/2014 - Microsoft Specialist Office 365

07/2011 - Microsoft Certified Technology Specialist (MCTS)

08/2008 - Network+ Certification (Net+)

12/1997 - A+ Certification (A+)

01/1994 - Okidata Certificate of Training for Okifax Training Course

10/1992 - Kyocera Certificate of Completion for Ecosys Printers

Additional Information

Available to start work immediately.

References and Letters of recommendation available upon request.

See me on Linkedin at www.linkedin.com/in/vic-davis-system-engineer

Contact this candidate