Customer Service Mental Health

Dominique Mendes

Queens, NY ● 347-***-**** ● *************@*****.***

EDUCATION

Bachelor of Social Work; Delaware State University; GPA 3.58

Member of the National Society of Collegiate Scholars

Member of Alpha Delta Mu Honor Society of Social Work

PROFESSIONAL EXPERIENCE

Intake Interview Intern; Office of Defense Services; August 2015-April 2016

Administered interviews to determine if the potential client qualified for Public Defender representation

Corrected and updated personal, employment, drug abuse/other addictions, and mental health

background information

Reviewed the criminal warrant information to question the client regarding their version of the alleged incident

Accurately entered the data of each interview into various Office of Defense Services databases

Examined the client’s behavior to determine if further evaluation was needed by Psycho-Forensic Evaluators

OTHER WORK HISTORY

Playground Associate; NYC Parks & Recreation; July 2016-August 2016 & July 2015-August 2015

Organized and assisted with group/team games including arts and crafts, sports and special events

Inspected play areas and reported evidence of unsafe or hazardous conditions

Enforced discipline and prevented disturbances within the playground area

Cage Cashier; Dover Downs Hotel & Casino; October 2015-January 2016

Created a friendly atmosphere by greeting customers and providing general customer service

Exchanged coins, tickets, and other valuable items for currency

Prepared and completed cash count sheets, coin transfers, bank summary sheets, over/short vouchers and other value items

Completed currency transaction reports as required by law

SKILLS

Microsoft Word, PowerPoint, Excel, and Access

ACTIVITIES

January 2012- December 2015 Hidden Vanity Hip-Hop Dance Team Member & Captain

September 2010- June 2011 Cheerleading Captain

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