Information Technology Quality Assurance

Shoba Divakaran

* ********* ***** *****: ********@*****.***

Shrewsbury MA 01545 Phone: 508-***-****

Objective

To obtain a challenging position as a Quality Assurance Engineer, where I can utilize and enhance my current knowledge and skills and contribute to the development of the organization

Profile

12+ years of diverse experience in Information Technology with testing experience in Hardware,

Embedded software and also Client/Server and Web based applications.

Have excellent and professional interpersonal skills developed through experiences as a team

member for both manual and automated testing. Specific testing expertise includes Test Plan

Formulation for System Testing, Functunality Testing and Regression Testing.

Involved in gathering business requirements,system design, implementation, testing

Application systems.

Written test cases for – unit level, functional and integration testing.

Effective in defect tracking and reporting to improve communications and reduce delay.

An advocate of automation who understands that there are proper times to apply an automation

strategy, and there are situations when manual testing is advantageous.

Adept in using automation tools like Win Runner, Test Director, QTP and Rational Suite.

Hands on experience in managing tasks including customer interaction, requirement gathering,

analysis, design, prototyping, testing and deployment associated with all phases of Software

Development Life Cycle (SDLC).

Proficiency in Manual Testing and Automated Testing on client/server and web-based applications.

Proficient in different phases of Testing like Black Box testing QA Methodologies and Integration

Testing, System Testing and Configuration Testing.

Experience in writing SQL for Testing.

Adaptable to work both as a team member as well as an independent contributor.

Self motivated, and focused towards goal achievement. Dedicated, organized and thorough.

Certifications

Certified Professional in Rational Rose and Testing Tool (Rational Robot).

Certified in ASTQB (American Software Testing Qualification Board) Foundation level -Sep 2006.

Skills

Build Tool : Wise Installation, Build IT

Testing Tools : Win Runner, Rational Rose – Rational Robot, Rational Test Manager, QTP, HPQC

GUI Tool : Visual Basic, VB.NET

Web Interface : HTML, XML

RDBMS : MS SQL Server, ORACLE, MS Access

Reporting Tool : Data Report, Crystal Report

Others : MS Office 2000, Jenkins, Accurev

Operating Systems : Windows XP, NT/2000

Defect tracking tools : Test Director, Rational Clear Quest, Remedy

Professional Experience

Senior Quality Engineer, EMC Corporation, Hopkinton MA, March ’08 - present

Over 8+ years of testing storage system software on various storage platforms and generations.

Ran both manual and automated testing

Worked as individual contributor and also as mentor for Junior QEs

Responsible for end to end testing from GUI down to the hardware storage array

Responsible for providing hardware needs for various releases balancing the financial and testing goals

Used automated tools e.g SANBLAZE to inject errors on hardware to test various error handling scenarios

Interacted with software architects to design and write tests for System, Integration and functional

Testing.

Quality Assurance Analyst, Focus Tech Media Pvt. LTD, India – Dec ‘04-May ‘06

Focus Tech Media Pvt. LTD dealt with Project and distribution System. This particular application

deals with online banking for the customers. Customer can do login by giving userid and password.

After logging it takes you to the secured link. Customer can do online banking with bank like

Transfer funds, Order new checkbook, Change address, View account activity and change account name.

Analyzed the user/business requirements, functional specs and Use case documents and

involved in creating Test Plans and Test cases for system testing.

Co-ordinate with the business analysts and developers and discussed issues in interpreting

the requirements.

Actively participated in System testing, integration testing and coordinated UAT.

Involved in providing the Testing Effort estimates and timely feedback on progress of the

testing activity.

Created the Regression Test cases and automated them for the purpose of regression testing.

Worked on conversion of manual integration tests into automated tests using QTP.

Performed manual and automated testing using Rational Robot.

Quality Assurance Analyst, Jayamaruthi Software Systems (JSS), India, June ‘02- Dec ‘04

Client: Delta Dental of California, USA

A member of Quality Assurance Testing team for the Dental Insurance project.

Implemented Test Plan, Test Cases, Test Scripts and Prepared Test Evaluation Documents and Functionality Documents.

Communicated with various teams including business analyst and developers.

Setting up Appropriate Test Environment and Taking a Build - Creation of Build Includes; Compiling the source Code, creating COM Components in the MTS environment and creating packages thereby creating a executable using Wise installation scripts for testing.

Involved with Current Product Engineering team in defect analysis and tracking.

Proposed projects to formalize the IT process in the department that will improve the efficiency.

Used Visual source safe and Clear quest for various source control activities

Handled responsibilities of Build, Test and Release software on multiple platforms.

Initiated efforts towards the usage of winrunner and Rational Robot Software.

Optare 4.0 and 4.2

Optare 4.0 and 4.2 is the upgraded version, which had been developed in Three Tier Architecture.

Technology: Visual Basic 6.0, SQL Server, Winrunner 7.6, QTP 8.0, Windows NT/XP and

MS Office Tools

Implemented the Test Plan, Test Cases, Test Scripts

Automated detailed test cases by writing TSL scripts by using WinRunner.

Used Test Director as a repository for all of the testing efforts.

Implemented Quick Test Pro by calling and executing Win Runner scripts into Quick Test Pro.

Used all necessary checkpoints of Quick Test Pro to make the reusable scripts on enhancements.

Worked on setting up Test Environment and prepared Traceability Matrix, QA Performance Matrix and QA Build Plan

TRDP

TRDP is for Tri-Party Retiree General Program, which had been developed in Three Tier Architecture.

Technology: VB.Net, Visual Basic 6.0, Rational Suite and Oracle

Worked on analysis of the use case and maintained the quality of the existing project.

Implemented the High level test plan and created automatic test scripts using Rational Software.

Used Rational Clear Quest for the defect reporting and tracking.

Responsible to conduct Review meetings on Test Plan Drafts and Discuss about bug generation

and fixing.

Using FTP to transfer the files from one system to another.

Security Administration Module (SAM)

This project helped in maintaining security for other applications.

Technology: Visual Basic, Oracle, SQL, Test Director

Worked on Testing Security Administration which includes setting up appropriate roles, Tasks to users and checking for the appropriate restrictions.

Duties included writing Test Evaluation Document, QA Performance Matrix and Build plan.

Involved in Production issues and created Modification Request –MR to ensure fixes with the

Development team.

Involved in writing SQL Queries to perform database testing.

Parameterized the necessary values for testing the application with various Data sets.

Used TestDirector for defect reporting and tracking.

Education

Master of Science (Information Technology)

Bharathidasan University, India

Cumilative Scores: 7.5/10

Bachelor of Commerce

Bharathidasan University, India

Cumilative Scores: 7.6/10

Activities

Placement coordinator of Information Technology department during the academic year 2002

Member Rotary club. Organized health camps and other charity activities

Others

Work Sponsorship not required

Reference available on request

Contact this candidate