Customer Service Field

Rodney W Gay

**** ****** ***** *****

Louisville, KY 40299

502-***-**** – ******@*****.***

QUALIFICATIONS SUMMARY:

Experienced and knowledgeable Field Service Technician seeking to contribute leadership and acquired skills within a Technical Support role. Works well in a group setting are independent. Providing 16+ years of excellent customer service experience as an IT/Field Service Technician.

AREAS OF EXPERTISE:

-Microsoft Applications -AC/DC Motors

-Operating Systems -Schematic Diagrams

-Networking -Multi-meter

-Computer Hardware -Generators

-Computer Peripherals -Oscilloscopes

-Leadership -Various Electronics

-Digital Circuits -Schematic diagrams

-Power Supplies -Synchros/Servos

-Tracking & Expediting -Mobile Facilities

-Modulation Meter -Supply/Issuing & receiving

-PLC Programming

EXPERIENCE:

JUL2015- PRESENT: MANAGER RESTAURANT SERVICE SOLUTION LOUISVILLE, KY

/ in training and daily service field duties.

Setup for installation and services on POS systems.

Maintained stock supplies and part.

JUL 2014 – JUL2015: SERVICE TECHNICIAN TECHNIDYNE INC. NEW ALBANY, IN

Service and repaired pulp/paper industry instruments.

Travel quarterly, semi-annual, and annual PM visited to customers’ sites certifying, repairing, and calibrating various instruments.

Service instruments in shop while giving professional phone support.

SEPT 2012– OCT 2013: CIT/EST HENRY SCHEIN INC. LOUISVILLE, KY

Provided professional troubleshooting, installation, and training to our regionally located customers by onsite service or phone support in a courteous and professional manner.

Maintain daily schedule and assignments.

Service includes software (Win 7, Win XP, and Dentrix, Gendex), Hardware (Monitor, System Units) desktop/laptop, servers (Windows 2012-2008, Server Rack), printers (Wi-Fi, Ethernet, and Standalone), networking (TCP/IP, DNS, DHCP, HP, and Cisco), Compressors, Vacuum Systems, and Various Dental Equipment.

NOV 2000 - JUN 2012 CUSTOMER ENGINEER IDENTISYS INC. EDEN PRAIRIE, MN

At IdentiSys we provided excellent customer service by traveling nationally and internationally to all customer locations and by phone support.

Supported various security software (MAXxess View Point, ASI Focal Point) imaging software (ID Works, ID Centre, HID Assure, EDI), operating systems (Win 7, XP), hardware (Memory, Video Card), imaging card printers, and CCTV.

Installed, repaired, maintained, and trained customers on computers, software applications, networking (TCP/IP, DNS, DHCP, HP, Remedy), and various Electronic.

FEB 1996 - NOV 2000 MAIL PROCESSOR USPS, LOUISVILLE. KY

Operated Mail Processing equipment to facilitate the delivery of mail in a timely orderly fashion.

Showed leadership as a fill in Entry Level Supervisor.

Routinely check personnel and mail for correct operations.

AUG 1992 - JAN 1996 MANAGER AMERICAN COOKIE CO., ATLANTA, GA

Manage up to 6 employees on daily bases.

Handle all daily business aspects in sales and customer service.

Provided leadership and assistance.

MAR1986 - MAY1992 ARMOR CREWMEMBER US ARMY

As an assistant tank commander my job was to maintain and monitor all weapons systems.

Lead junior crewmembers in daily maintenance and training.

Was awarded numerous medals for outstanding service.

EDUCATION:

1986 McIntosh High School, Academics, Peachtree City, GA

1996-2000 Sullivan University, BAS, Computer Science, Louisville, KY

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