Information Technology management

Frank V. Ruvolo

Senior-level IT Systems, Software and Services Professional

*****.******@*****.***

Fort Worth, TX

505-***-**** (M)

http://www.linkedin.com/in/frankvruvolo/

CAREER OVERVIEW

A senior-level Information Systems, technical, business, software and services professional with over 25 years broad-base knowledge developing and executing realistic plans, budgets and proposals which focus on customer service, ROI and relationship management of internal and external contacts and clients. A decisive team leader with a passion for solving complex issues which relate to business needs. A history of hiring, mentoring, training and retaining personnel while authoring coherent policies and negotiating cost-saving contracts. Sound leadership skills with an emphasis on service and assisting others to understand technology in simple, everyday terms.

CORE COMPETENCIES

-Hands-on management of infrastructure staff development, performance, and data/physical security

-Ability to thrive in fast-paced environments where collaboration with all levels of personnel is paramount

-Expert negotiation skills (Internal and External) resulting in significant cost savings

-Comprehensive Process, Procedure, and Policy development

-Team building and mentoring with a 90% retention rate

-Vision, leadership, and rapid deployment to ensure company’s technology keeps pace with business demands

-Strategic and tactical planning, development, evaluation, and coordination of infrastructure systems

-Manage Capital and Operating budget

-Creation of strategic information technology plan and guidance for disaster recovery & business continuity

-Daily operations of applications including installation, configuration, deployment in multiple environments

-Approval/Purchase of Information Technology products and services

-Authoring and implementing technology policies and procedures

-Direct enterprise infrastructure development and support to budget, schedule, scope, and quality guidelines

-Extensive ERP, MRP, CRM, POS, Back Office and scores of other enterprise-wide applications

PROFESSIONAL EXPERIENCE – 20 YEAR

Director, IT Consulting Aug. 2009 to Present

Withheld (Technology Services) Fort Worth, TX

Challenge: The creation and expansion of a new division of a US based company with $5M in annual revenue.

Solution: Provide leadership and hands-on approach to engineering and project management staff while creating and implementing processes and procedures supporting client engagement and assessments. Act as outsourced engineering and management specific to clients’ requirements. Create Due-Diligence reports for analysis and integrations of company’s infrastructure network, including email, local and wide area networks, software and data communications. Act as Sr. Project manager and lead SME once engagements begin, manage other project managers, engineers and technicians.

*Provide analysis of Information Systems, Operations, Facilities and Security company-wide.

*Create 3 month, 6 month, 1 year and 2 year plan for growth and stability

*Renegotiate vendor agreements

*Define process, procedures and policies for all infrastructure

*Modify and implement applications as Service Now, Office 365, Salesforce and many others

Vice President MIS (IS/IT) & Facilities Dec. 2006 to Jul. 2009

American Institute of Gastric Banding (Healthcare/ASC) Dallas, TX

Challenge: An aging and ill-maintained infrastructure without policies, procedures, team or attention to future requirements in a fast-growing environment.

Solution: Provide leadership, Project management, systems analysis, design, break/fix, HIPAA compliance, business processes to the main Dallas corporate office and multiple satellite locations throughout the USA consisting of both ASCs and Diagnostic centers. Design and implement all Health Information Management processes, policies and procedures. Hire and manage a team of hardware and software specialists supporting a user base of approximately 300 employees. Opening new offices every six months, managing all process and personnel involved. Technologies included Microsoft, VMware, Cisco, Extreme, Sage, and AllScripts, Great Plains.

*Recreated entire infrastructure while defining and implementing all IT policies and procedures

*Deployed Help-Desk System – increasing efficiencies more than 200%

*Improved overall up-time, network access, security – now +99% uptime

*Negotiated new contracts saving over $200,000 per year

*Managed the selection and implementation of all new offices locations while executing on time and on budget

*Delivered highest satisfaction rating of any department in the enterprise (based on internal surveys – past three years)

Director of Information Technology Feb. 2001 to Mar. 2006

Tax and Financial Center (Finance) San Diego, CA

Challenge: An environment which was not at industry standard in servers, network or IT controls. Tax and Financial Center, Inc. is a mid-sized financial and tax advisory center assisting corporate and individual clients in financial planning, mortgages, real estate, equities and Investment Management.

Solution: Responsible for upgrades to a 40-node network with systems architecture of XP Pro/2000 workstations and Windows 2000 servers performing WWW, IIS, FTP, e-mail and file serving functions. All software and hardware was selected, configured and maintained in house. Created all required policies and, procedures.

*Implemented entire LAN / WAN infrastructure

*Designed and implemented custom phone messaging database for prompt message routing and handling

*Deployed and created plans for company growth and stability

*Streamlined processes for an increase in overall productivity & lowering costs

*Research technologies and create solutions based on business needs and budgets.

Director of Information Technology Sep. 1996 to Dec. 2000

CACI Products Company (Software) San Diego, CA

Challenge: An unmaintained infrastructure without policies, procedures, or safeguards to critical software builds and off-site locations. CACI Products (a subsidiary of the fortune 500, CACI International) was a global software development company focusing on high-end simulation and network modeling/planning software for large organizations, universities and government agencies.

Solution: Hire a staff consisting of a two Web Developers, two DBA’s and two Network Technicians for a 500-node network supporting engineering, administrative and management personnel. The network spanned from San Diego to Virginia, to the UK and Italy. Manage budgets, project management, personnel acquisition, and processes for all IT personnel.

*Redesigned LAN/WAN infrastructure achieved increased reliability and improved response time

*Implemented the B2B / B2C Website from concept to deployment

*Defined IT department procedures and policies

*Reviewed IT systems performance metrics and make long and short term improvement plans

TECHNICAL AND MANAGEMENT COMPETENCIES – OVERVIEW

Business / Management

Hiring, Mentoring, Training And Retaining Personnel, Risk Management, Authoring Coherent Policies, Negotiating Contracts, Superb Presentation Skills, Creative Thinker, Budgeting, Forecasting, Proposals, Strategic Planning, P&L, Customer Service, M&A, KPIs/KRIs, Relationship and Expectation Management, Capacity Planning, Disaster Recovery, Business Continuity, New Expansions, ROI/CBA analysis, Matrix Business Environments, Sales Engineering, Expert-Level MS Office User, Security, Disaster Recovery, Business Continuity, Effective C-Level and Board of Director Facing skills, Reporting, Maintaining Superior Levels of Service, QA, Solid Leadership Presence, Outstanding Soft Skills, Problem Resolution, Comprehensive Process, Procedure, Policy Development, RFI / RFP, Expert Negotiation Skills (Internal And External), Cross-functional expertise (planning, meeting, managing), Expert Negotiator

Operating Systems

SUN (Solaris), IBM (AIX), HP (HP-UX), SGI (IRIX), Linux (Various), Novell, Windows Client / Server (all variants (NT through 2012/Active Directory), Mac OS (all variants), Citrix, VMware

Protocols

TCP/IP, IPX/SPX, NETBEUI/NETBIOS, NFS, NIS, Wireless 802.11(Enterprise: A/B/G/N), ISDN, DSL, MPLS, VPN, 10/100/1000 Base-T, Fiber, WWW, FTP, SMTP / POP, DNS, WINS, DHCP, VLANS, QOSS

Hardware (Major)

Desktops, Laptops, Notebooks and Servers Including (but not limited to): Dell (Desktops / Notebooks / PowerEdge Servers), HP/Compaq (RISC/CISC), (Desktop and ProLiant Servers), Micron, IBM. Networking: Routers, Switches (Extreme, Cisco, 3COM, Etc.), Firewalls (SonicWALL, Cisco, 3Com, Etc.), Handheld Devices (PPC-ARM, MIPS, Palm, Blackberry), HVAC, Terminals (Wyse, Televideo, DEC, Emulation. Telecommunications Systems (Nortel, Lucent, Intertel), Thin Clients (Neoware, Wyse, Etc.), UPS/PDU, DSU/CSU, NetApp Disk Arrays (SAN, NAS), Audio/Video Systems, Ving, VoIP, Scalability

Applications (Major)

Accounting (Peachtree, MAS90, Quicken, Etc.), Allscripts, Amcat, Apache, Backup (Arcserve, Cheyenne [CA], CAD, Backup Exec / Symantec, Arcada [VERITAS], Net Vault [Bakbone], Etc.), Conversions, Desktop Publishing (Photoshop, MS Publisher, Illustrator, Etc.). E-Commerce (B2B, B2C), E-Mail (Lotus Notes, Outlook/Exchange {all Versions}), ERP (NetSuite, Sage, MAS90) Escrow, Great Plains (MS Dynamics - NAV), Health Care, Hotel / Motel, Inventory, Manufacturing, Meditech, MRP, MS Office/Office 365, Multimedia, network Tools, NetSuite, Order Processing, Payroll, Point-Of-Sale (POS), Purchasing, Report Generators, RIO, Sage (CRM), SQL, Star Office, Remedy, Timeshare Ware (TSW) Utility / Specialty, Web (SharePoint, HTML, Etc.) / Security, IIS, Crystal Reports

EDUCATION

Bachelors Business Administration and Management

Columbia Pacific University

San Rafael, CA

Prior Certifications (technical)

-UNIX (Solaris) Administration

-HP (HPUX) Administration

-CompTIA A+

-Novell Administration

-Financial Software Development

Misc. Classes / Certifications

(non-technical)

-Human Resource Management

-Dozens of management classes and seminars

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