Active Directory Engineering

Skills

Experienced Technology professional offering a strong background in IT combined with years of experience in the field

& on-site implementations of new technology in Windows Enterprise, commercial, & residential environments.

Proficient configuring, monitoring, upgrading and maintaining systems hardware, software and related infrastructure.

Strong analytical skills; able to work with technicians from various engineering disciplines to troubleshoot complex system-level issues.

Exceptional time management, communication, and interpersonal skills.

Comfortable working in complex, fast paced, and/or stressful situations. Trained employees to meet business standards. Knowledgeable in security best practices and implementations.

Operating Systems: Linux (FreeBSD, Ubuntu), Windows 7/8/8.1/10, Server 2003-2012 R2, Mac OSX Snow Leopard-El Capitan.

Networking Technologies: LAN, WAN, SMTP, VPN, DNS, DHCP, Dell Switches, Enterprise Firewalls (SonicWALL, pfSense). NAS/SAN storage technologies such as iSCSI and NFS in a virtualized VMWare environment.

Experience with AWS, IIS, SQL Server, PowerShell, JIRA, and Salesforce

Experience

Windows Systems, Exchange Engineer - Smarsh May 2016-Present

Windows Systems Engineering

Hands on ownership, architecture, engineering, support of the company’s production and non-production Windows environment.

Ownership, design, implementation of Active Directory solutions.

Build, test, and deployed new Windows servers as needed into multiple environments.

Manage routine patch management per best practice standards

Deploy system backups, instrumentation/monitoring for all new servers.

Manage mission critical business solutions including but not limited to Windows, Mac OS X, Microsoft Office, GoToMeeting, Lync/Skype.

Created and managed Active Directory accounts for corporate systems; to include initial account setup, maintenance, and termination.

Exchange Engineering

Hands on ownership, architecture, engineering and support of the corporate & production Exchange infrastructure.

Build, test, and deploy new Exchange servers as needed in production and non-production environments.

Manage routine patch management per best practice standards

Deploy system backups, instrumentation/monitoring for all new servers.

Helpdesk Engineering

AD User Management as needed by business.

Provide hands on office equipment support as required for printers, video conference and desktop laptops/monitors.

(Smarsh is a SaaS provider dealing in electronic communication archiving and e-Discovery solutions)

Application Support Engineer- Smarsh January 2015-May 2016

Member of the Escalation Support Team (Application Support). Responsibilities include diagnosing, auditing, and security of an email environment, which delivers over 5 million messages per day. Monitor and respond as needed on a 24/7/365 basis.

Development of documentation & administration experience to secure our large scale email systems against security threats including spam, phishing, malware and viruses.

As a member of the Application Support Team, daily tasks include Project Management & maintenance of our email infrastructure including Microsoft Exchange and Icewarp on prem.

Maintained SLA for email hosting product at 99.8% across production environment during tenure.

Subject Matter Expert on Instant Messaging & Exchange 2010 Email Hosting on prem

NOC duties including monitoring of the entire infrastructure during our business hours.

Email Security Analyst- The Centrics Group September 2014-January 2015

Responsibilities include diagnosing, auditing, and security of an email environment, which delivers over 5 million messages per day.

Daily administration of our large scale email systems against security threats including spam, phishing, malware and viruses.

NOC duties including monitoring of the entire infrastructure during our business hours.

MIS Support Analyst- Silverpop, an IBM Company November 2012- September2014

As part of a team, monitor and respond as needed on a 24/7/365 basis

Participate in new system design and deployment projects. Support of our Microsoft Server, Active Directory and Exchange 2010 environments.

Document processes and procedures as developed and/or required.

Assist with purchasing of equipment and laptops for the company.

Management of our VMware infrastructure.

Enterprise deployment of Macs (integration, troubleshooting, support, repair, security) in a corporate Windows Active Directory environment with integration to Windows domain.

Senior PC Technician- Computer Renaissance August 2006- September 2012

Designed, implemented, and maintained a Small Business Network including infrastructure, servers, and client PC’s for our major business clients.

Handled 75+ technical/mission-critical calls daily and consistently met high service standards.

On-site repairs of PC/Mac issues in residential and corporate environments.

Repairs of... Mac/PC/Laptop/iPhone/iPad/Android, and other technologies.

Checking in and cashing out of customers in the retail space and accepting payments onsite.

Education

VMware Virtual Certified Associate- Data Center Virtualization Certification September 2013- Present

Southern Polytechnic State University- Computer Science August 1999-June 2003

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