Customer Service Management

T. Ashleye Vo Fu

951-***-**** ***** Rosa Court Temecula, CA 92592 ******@*****.***

Qualification Profile

Recognized throughout career for being a visionary leader who increases revenue and ensures operational efficiency. Solid organizational, communication, and time management skills. Professional, trustworthy, ethical, and discreet. Confident and poised interacting with individuals at all levels. Detail-oriented and resourceful in completing projects, able to multi-task effectively in a fast-paced environment. Key strengths and work experience include:

w Strategic Operations Management w Project Coordination w Financial Management & Budgeting

w Customer Relations w Marketing Development w Microsoft Office Suite & Internet

w Results-driven with exceptional practical judgment and memory for details with skills in developing process improvement,

effective cost reduction, productivity gain and revenue growth strategies.

w Known strategist who transforms strategic plans into workable solutions and benchmarks for performance against key

operational and management objectives. Proven track record of delivering optimal results that yield measurable outcomes.

President, Executive Board Member 2014-2016

Abby Reinke Elementary School PTA, Temecula, CA

An elected officer. Official representative with responsibilities to ensure and promote organization's mission statement.

w Provided leadership to board members, committee chairpersons, and volunteers in all areas including project management,

event coordination, fundraising, hospitality, and membership. Collaborated with administrators, teachers, and members.

w Directed the development of budgets and managed fundraising projects that generated $50K+ in profit each school year.

Treasurer, Executive Board Member 2010-2013

Abby Reinke Elementary School PTA, Temecula, CA

An elected officer. Authorized custodian of unit funds to guarantee compliance with local, state, and federal laws to maintain organization’s 501(c) 3 status.

w Create the annual operating budget by establishing goals including forecast and monitoring of revenue and expenditures for

every project. Responsible for assessing and interpreting compound financial data, creating statistical reports.

w Resolve general ledger, reconcile bank statements, and prepare monthly financial statements allocating income and

expenses to keep accounts balanced, analyzing financials and making adjustments to the budget when necessary.

Director of Operations 1999-2001

Springboard-Consumer Credit Management, Riverside, CA

Assumed full responsibility for managing all operations: customer care, client support, payment processing, creditor support, and MIS/technical development. Supervised and directed all employee disciplinary and training programs.

w Increased standards and regulations through implemented policies, development of department operating manual and

company employee handbook. Established efficient and productive processes and workflows.

w Supervised and oversaw the accurate processing and disbursement of all client funds to creditors and accounting of client

funds including all data management and reporting.

Supervisor, Customer Service 1997-1999

AT&T Broadband/MediaOne, Corona, CA

Oversaw daily operations of Customer Call Center, Technical Dispatch Center, and five Regional Customer Service Payment Offices.

w Responsible for policy development, operations, and facility management including reporting of department functionality.

w Resolved customer concerns to assure high standards of customer service excellence.

Assistant Branch Manager 1993-1997

Enterprise Rent A Car, San Bernardino, CA

Sustained daily operations of local rental branch including training and supervision of 8-10 sales/administrative staff personnel.

w Marketed and established sales/corporate accounts. Responsible for accounts receivables and risk/debt management.

Bachelor of Art, Administrative Studies University of California, Riverside 1993

Executive Advanced Management Program University of California, Riverside 2000

A. Gary Anderson Graduate School of Management

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