Customer Service Sales
Resume:
Abraham M. Aich
Kissimmee, FL ****9-3841
********@*****.***
Home: 407-***-****
Cell: 407-***-****
Dedicated customer service associate with 10+ years of experience in retail sales and airlines customer service, ramp service and bags-room service. As also direct customer interaction in direct sales and services performed at customer homes and places of work. Consistently achieve record-high customer satisfaction rankings, improvements to the bottom line and turnaround of underperforming operations.
Respected Financial Mortgage Advisor; instill a shared, enthusiastic commitment to customer service as a key producer and trainer in mortgages programs. Lead by example and ensure execution of office policies and lender’s requirements to obtain closure of files.
Areas of Expertise
Customer Service Associate
Complaint Handling & Resolution
Service Operations Management
Customer Satisfaction Enhancement
Front-End Supervision
Sales & Margin Improvement
Teambuilding & Training
Cost-Reduction Strategies
Order Fulfillment
Professional Experience
LOWES HOME CENTERS, INC. #2363 Poinciana, FL 02/2008 TO 6/2015 Receiving / Stocker Associate, 02/08 to June 2015
First control entrance to merchandise going into retails floor. Keeping inventory updated and shrink reduction low. Scan, received and count all merchandise coming in and going out of receiving warehouse.
Certified to the usage of power and lifting equipment to transport, move and stock merchandise all around the store.
Keep control of items been received and an accurate count and qualify of merchandise.
Process, file and updated electronic information on daily basis. AIR TRAN AIRWAYS. ORLANDO, FL. 3/04 to 09/07
Baggage Room Lead. 04/07 TO 09/07
Previous Positions: Ramp, Ticket Counter and Gates Agent, 03/04 to 09/07 Advanced to be a Lead Agent at the baggage room area, directing and scheduling performance of 11 agents in the handling, distribution and shipping of bags to their destinations. Also, check and re-route passengers when airport operations were out of schedule. Board and deplaning of passengers thru gates and operations of the same to attached to aircrafts.
Knowledge of all operations procedures of Ramp, Baggage Room and Ticket Counter areas at anytime. AIR WISCONSIN AIRLINES, O’Hare Airport. Chicago, ILL. 05/03 to 11/04 Ramp Agent Lead, 07/03 to 11/04
Pushing and Parking Aircrafts. Knowledge of Push-Back equipment. All about Ramp equipments, distribution and performance of every agent.
Signaling leader for moving and parking aircrafts around Tarmac. M&R Mortgage Solutions, Inc, Chicago, IL. 06/00 to 11/04 Senior Mortgage Consultant. 02/00 to 11/04
Origination of Loan Application from clients, explain and educate each individual to their commitment and obligations.
Qualify and close loans for first-time homebuyers. C.S FINANCIAL GROUP, Inc, Chicago, IL
04/1998 – 06/2000
Senior Mortgage Originator
Develop Homebuyer’s Seminars and Educational programs for Mortgages with FHA and VA.
Complete, Process and Meet Requirements from Lenders and Investors.
In put files information with DO/DU and LP data programs. A&A Cleaning Services, Inc, Chicago, IL 02/1994 - 05/1998 General Manager – Owner
Operated, Managed, Supervised, Trained and complete sales of cleaning services to residential and commercial clients.
Manage a crew of 2 to 15 personnel at different times.
Develop training courses and hand on job training for new team members when the need arise.
Education and Training
Lending I and II, lending Ethics I & II, Illinois Regulations, Chicago, Il. 1998-99
IAMB Courses and self study courses.
Trained for Calyx/Point data system: DO, Du and LP
Tax Preparer for Small Businesses and Individual Returns.
Notary Public and Certified Translator for State of Illinois. Fiber Care Institute, Von Schrader School, Racine, WI. 1992
Training Courses for Fabric and Carpet Care and maintenance.
Hands on equipment training, care and repairs.
Chemical mixing, compatibility and combination with fabrics and materials. Skills
Bilingual English/Spanish spoken and written.
Well to work under little or no supervision.
Excellent ability to interact with clients, other co-workers and management team.
Able to usage of electronic equipment, programs and data input.
Capable of working alone or as a team player.
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