DERONICE FRANKS

BACKGROUND

Superior experience in servicing customers, both in-person and by telephone

Excellent organizational and analytical skills

Ability to handle multiple projects simultaneously in a fast paced environment

Dedicated to achieve work objectives and willing to accept responsibility Professional

Experience

OLIVE GARDEN - Hostess

Houston, TX

• Warmly and graciously greet all guests upon arrival.

• Record guest names, provide estimated waiting time and call party when table becomes available.

• Upon seating, offer guests a menu and inform them of their server’s name, and inspects table for proper presentation.

• Handle heavy phone To-Go orders.

• Assist in kitchen as needed.

• Thank guests as they leave and invite them to return.

• Train new hires and other tasks as required of management or leadership.

• Close restaurant and perfectly balance cash drawer. AIR ENERGY EXPERTS F/D/B/A AIRLOCK MECHANICAL – Office Assistant 10/2014 – Present

10/2013-9/2014

Houston, TX

• Answered inbound calls and set-up maintenance appointments for service technicians.

• Filed proposals and customer invoices.

• Ordered office supplies.

• Restocked supplies in supply room and breakroom.

• Made copies and sent out faxes as needed.

Party City – Cashier 5/2011-9/2013

Houston, TX

• Greeted Customers as they arrived in store.

• Entered transactions in the cash register and issued receipts and change to customers.

• Bagged, boxed, wrapped purchased items, and prepared balloon orders for pick-up.

• Counted money in cash drawers at the beginning and ending of shift.

• Maintained clean and orderly checkout areas.

• Processed merchandise returns and exchanges.

• Resolved customer complaints in a proactive manner.

• Train other staff members to work as cashier.

Skills Proficient in all application of Microsoft Office, WordPerfect; E-Mail, Adobe Acrobat, Internet Research, and Certified in CPR.

Education

Cy-Springs High School – Graduated 5/2013

Telephone: 346-***-****

E-Mail: acwpoe@r.postjobfree.com