Customer Service Representative

LORENA CABRERA

**** ********* **. *** ***

Houston, TX 77036

******.*********@*******.***

334-***-****

Hard-working, multi-tasking assistant with outstanding telephone, scheduling and documentation skills. Detail-oriented with expertise in problem solving and managing daily office functions.

EDUCATION

SCHOOL: Cypress Lakes High School 2009-2013 with 3.5 GPA

High School Diploma

UNIVERSITY: EDP University of PR 2016- Current student

WORK EXPERIENCE

EMPLOYER: HARRIS COUNTY TOLL ROAD AUTHORITY

POSITION: CUSTOMER SERVICE REPRESENTATIVE

DATE: 06/20/2015 – PRESENT

DUTIES: Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Recipient of multiple positive reviews acknowledging dedication to excellent customer service. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

EMPLOYER: TEJAS MEDICAL

POSITION: MEDICAL RECEPTIONIST

DATE: 04/12/2013 – 01/20/2015

DUTIES: Welcomes and greets all patients and visitors, in person or over the phones. Answer the phone while maintaining a polite, consistent phone manner using proper telephone etiquette. Register new patients and update existing patient demographics by collecting patient detailed patient information including personal and financial information. Verify Medicaid and insurances.

SKILLS

• Creative problem solver

• Types 45 WPM

• Critical thinking

• Attention to detail

• Filing and data archiving

• Works well under pressure

• Customer service-oriented

• Excellent communication skills

• Bilingual (SPANISH)

REFERENCES

Rosa Ayala - 713-***-**** – Tejas Medical – Supervisor

Gennieve Young – 281-***-**** – HCTRA- Supervisor

Jose Granados – 281-***-**** – HCTRA Supervisor

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