Customer Service Data Entry

Shativea Hamilton

*** ******** *** ***** ********, NY, 11226 718-***-**** ***************@*****.***

Summary

Achievement-driven and results oriented person with 8+ years’ experience in providing exceptional service to individuals. Since obtaining my Bachelor’s Degree in Sociology, I am looking to obtain a position in Social Services with your company in order to utilize my listening skills, compassionate nature, and in order to help individuals lead more well balanced lives. I possess excellent communication, problem solving and time management skills along with prior cash handling experience. My versatility comes from being trained in different sub-fields of the Social Service Industry including Management and Reception.

Education

CUNY Brooklyn College, Brooklyn, New York

Bachelor of Arts in Sociology

2.9 GPA; Perry E. Sutton S.E.E.K Award Recipient

Experience

May 2014-May 2016

Site Director Let’s Get Ready Brooklyn, New York

Responsible for the daily operations at the CUNY City Tech Site, which involved the supervision of all site staff and students ranging from 10th-12th grade, and ensured successful day to day program operation. Effectively established and organized curriculum that was given to Verbal and Math coaches in order for students to engage in the material being taught. Negotiated and received program donations from local businesses and created a donor relationship in order to keep their continuation of services for future programs.

January 2013- April 2014

Youth Advocate New Yorker's Against Gun Violence New York, New York

Fulfilled the role as the liaison between NYAGV Ed Fund and community based groups providing educational information, resources, speakers to the community in order to inform them on recent and all gun violence issues. Provided educational instruction to mobilize youth (ages 12-24) to become trained peer advocates and leaders whom work to reduce gun use and violence in their respective communities. Booked daily community based events in the 5 boroughs for the Director of Youth programs in order to collaborate with partnered organization to prevent gun violence

November 2011- September 2013

Cashier Staples INC Brooklyn, New York

Provided efficient, friendly, and informative service following established customer service standards and corporate vision. Maintained 100% accuracy of cash register, and make sure all payment transactions are carried out with precision and efficiency. Answer and resolved customer’s questions in order to insure a successful shopping experience.

February 2008- April 2011

Clerk/Receptionist SUNY Downstate Hospital Brooklyn, New York

Identified, processed and transcribed a variety of paperwork, prepare appropriate forms, and entered pertinent data into the computer to avoid conflict in patient treatment. Greeted and directed patients and their families, answer and screen all incoming phone calls from new and existing clients, and took direction from Floor Supervisor regarding patient’s pharmaceutical needs.

Key Skills

Proficient in MS Word, Excel, Access, PowerPoint, Publisher, and Outlook

Negotiating (Intermediate)

Data Entry and Front Desk Experience (50wpm)

Detail Oriented and Efficient in Complaint handling

Strong Leadership skills

Excellent Communication skills, particularly in the area of establishing relationships with individuals

Cash Handling

Contact this candidate