Microsoft Office Active Directory

DARRYL HARVEY

DARRYL HARVEY

*** ********* ** ● Memphis, TN 38107

d *********@*****.*** ● 901-***-**** (Cell)

Talented and self motivated information technology professional leveraging multiple talents, including audio visual and automation control systems. Hands on employee able to quickly learn and apply new information. I’m trained and skilled in using Lean concepts including 5S and Kaizen. I’m meticulous, detail oriented employee who works well independently with little supervision and able to coordinate with others to resolve problems. I’m efficient and able to balance multiple projects. Exercise independent judgment when necessary and able to quickly make important decisions that positively affect the company. QUALIFICATIONS PROFILE

● Technician IT/PLC: T raining and practical knowledge on a variety of software: DOS 1.0 to Windows 10 operating systems, Microsoft Office 3.1 2013, some Linux knowledge, Adobe products ProTools, MODICON Ladder Logic, Norton, McAfee virus protection, Microsoft MDT, Ghost, and Citrix connection, designing plans for computer labs, PC installation and related service.

● Networking: C omputer knowledge includes Active Directory network administration duties, LAN and Cisco wireless access point routers and switches, cable pulling.

● Troubleshooting/Disaster Recovery/Investigatory, etc.: D iagnose, troubleshoot, assist end users with hardware & software and e mail issues, and perform disaster recovery. Arrange and control security measures to restrict unauthorized use of data systems and databases on servers and workstations. Work with multiple hardware and software platforms at an intermediate level.

EDUCATIONAL BACKGROUND

MICHIGAN TECHNOLOGY SERVICE – FARMINGTON, MICHIGAN CISCO ROUTER AND SWITCHES

NATIONAL INSTITUTE OF TECHNOLOGY (EVEREST UNIVERSITY) – LIVONIA, MICHIGAN ELECTRONICS ENGINEERING TECHNOLOGY

WAYNE COUNTY COMMUNITY COLLEGE – DETROIT, MICHIGAN BUSINESS OF ADMINISTRATION

DARRYL HARVEY

PROFESSIONAL EXPERIENCE

HCL AMERICA/FEDEX (GOC) – MEMPHIS, TN 06/2015 – PRESENT SYSTEM SPECIALIST

● Application analysts for Aviation software for end users

● Break/fix hardware and software troubleshooting

● Project leader on various projects

● AD and Network adjustments, Trained new Staff

INNOSOURCE/FEDEX (GOC) – MEMPHIS, TN 04/2013 – 06/2015 DESKTOP SUPPORT

● Application analyst, troubleshooting and break/fix hardware

● Deployment PC systems

● Equipment: HP, Dell computers and printers

GENESIS NETWORKS – MEMPHIS, TN 03/2012 – 04/2013

NETWORK ASSOCIATE

● Assemble and testing network integration configurations

● Configure Cisco, Adtran routers, switches and AP's

● Equipment: Program Alcatel Lucent, Polycom, Cisco, phones etc SMITH & NEPHEW MEMPHIS, TN 09/2010 – 03/2012

COMPUCOM – (DESKTOP SUPPORT ENGINEER)

● Application analyst, troubleshooting and break/fix hardware.

● Deployment PC systems and migrating users to Active Directory

● Equipment: BMC software, HP computers and printers, cell phone connection CHARLESTON AREA MEDICAL CENTER (CAMC) – CHARLESTON, WV 12/2009 – 06/2010 SIEMENS IT SOLUTION (DESKTOP TELECOM SUPPORT)

● CA Unicenter Software Delivery Desktop queue remotely and on site

● Telecom support PBX analog and digital, POT, T1, and network cable pulls

● Diagnosed and troubleshot hardware and network break/fix issues

● Equipment: DELL, Remedy, McKesson, Lexmark, Zebra printers, Dictaphone MODIS TECHNOLOGY– SOUTHFIELD, MI 09/2008 – PRESENT INSTALLATION TECH (HEWLETT PACKARD TENNESSEE) INGENIO QST

● Analyzed diagram plans for drilling, and installation of deployments, computers,

● Networks, diagnosed, troubleshooting and repaired problems with Ingenio QST credit cards machine.

DARRYL HARVEY

ADVANCED EDUCATIONAL STAFFING – SOUTHFIELD, MI 03/2005 06/2008 DESKTOP/NETWORK SUPPORT TECH (OLD REDFORD ACADEMY MIDDLE SCHOOL)

● Responded to inquiries from teachers, staff and computer labs PC's, Skyward Administrative software, Adobe Designer Suite for designing classrooms

● Installed new personal computer systems and upgraded existing PCs and hardware including telecommunications system, voice and data

● Monitored servers and security cameras, Pelco

● Provided setup of overhead projectors, LCD projectors and screen/audio equipment GREEKTOWN CASINO – DETROIT, MI 10/2000 06/2008

AUDIO/VISUAL TECH PRODUCTION MANAGER

● Supervised all entertainment facility sound, lighting and video systems (i.e., marquees, electronic reader boards and video walls), ProTools, Pelco. Investigate surveillance camera hardware and communication connection repairs, analog, digital, and RF connection testing equipment.

● Supervised the load in and load out and backstage of all entertainers

● Served as the main contact person for all entertainers for all matters including, but not limited to, contract execution, work rules and schedule, performance evaluation and prospective lounge acts.

SQUARE D COMPANY/ SCHNEIDER ELECTRIC– TROY, MI 05/1992 07/2003 REPRESENTATIVE, TECHNICAL SERVICE

Implemented the central training warehouse repair center – responsible for a $2M inventory with a $200,000K /year budget and inventory distribution management

● Designed and built programmable logic controller simulators, motion simulators, and shipping cases for the training department and sales force

● Installed MODICON and Telemecanique PLC’s, HMI, motions control Ladder Logic software and set up training sites.

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